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Join Great Outcomes for an exclusive Lunch & Learn event exploring how organisations are using AI-powered Voice Agents to manage high-volume customer interactions at scale.
From rebooking requests and delivery scheduling to renewals and complex customer enquiries, AI Voice Agents intelligently engage with customers, understand context, determine the best course of action, and resolve conversations seamlessly, bringing human agents into the interaction only when needed or specifically requested by the customer.
18/11/2026, Wednesday | 12:00 - 2:00 pm
Melbourne, Australia
An afternoon of connection, industry conversation and a look ahead to 2027.
Join Auscontact VIC for an afternoon of good food, great company and lively conversation. Reconnect with familiar faces, meet new people and share ideas as we reflect on the year and look ahead to what’s next for our industry.
26/11/2026, Thursday | 4:00 - 6:30 pm
Melbourne, Australia
Join Great Outcomes for an exclusive afternoon celebrating women in sport and leadership.
We’re bringing together a select group of senior female professionals from operations, contact centre, IT and the customer experience community to enjoy the 2026 AFLW Grand Final. This is more than just a game, it’s a chance to connect, share experiences, and celebrate women’s achievements on and off the field.
27/11/2025, Friday
Melbourne, Australia
Join Great Outcomes & Vonage for an exclusive Lunch & Learn event exploring how organisations are using AI-powered Voice Agents to manage high-volume customer interactions at scale.
From rebooking requests and delivery scheduling to renewals and complex customer enquiries, AI Voice Agents intelligently engage with customers, understand context, determine the best course of action, and resolve conversations seamlessly, bringing human agents into the interaction only when needed or specifically requested by the customer.
13/10/2026, Tuesday
Melbourne, Australia
Join Great Outcomes and Talkdesk for an exclusive Lunch & Learn event exploring how organisations are using AI-powered Voice Agents to manage high-volume customer interactions at scale.
From rebooking requests and delivery scheduling to renewals and complex customer enquiries, AI Voice Agents intelligently engage with customers, understand context, determine the best course of action, and resolve conversations seamlessly, bringing human agents into the interaction only when needed or specifically requested by the customer.
06/08/2026, Thursday
Melbourne, Australia
Join Great Outcomes and Talkdesk for an exclusive afternoon celebrating women in sport and leadership.
We’re bringing together a select group of senior female professionals from the contact centre, IT and customer experience community to enjoy the 2025 NAB AFLW Grand Final. This is more than just a game, it’s a chance to connect, share experiences, and celebrate women’s achievements on and off the field.
29/11/2025, Saturday
Melbourne, Australia
Join Great Outcomes, QPC & Genesys for an exclusive Lunch & Learn event that brings together industry leaders, senior professionals, and decision-makers to explore how AI is transforming customer experience and business performance.
This event is designed to provide you with valuable insights, real-world case studies, and practical strategies you can apply to your organisation, while enjoying a relaxed and engaging networking lunch.
13/11/2025, Thursday
12:00 PM - 2:00 PM (AEST)
Melbourne, Australia
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Join Great Outcomes, TCN and our expert panel for a practical, forward-thinking webinar exploring how AI is reshaping compliance in contact centres across Australia and New Zealand.
09/10/2025, Thursday
11:00 AM (AEST) / 1:00 PM (NZT)
Online
Join us for an exclusive event showcasing how Talkdesk’s AI-powered customer experience platform is transforming contact centres across healthcare, outsourcing, and other key industries.
26/08/2025
12:00 pm - 3:00 pm
Sydney CBD, Australia
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Designed for senior professionals across Australia and New Zealand, this conference delivers exclusive insights into the latest CX and EX innovations, real-world AI case studies, expert panel discussions, premium networking, and a dynamic Exhibitor Hall, online and in person, showcasing the future of customer and employee experience.
16/05/2025
09:00 am
Hilton Hotel, Auckland & Online
On September 20th in Auckland, industry leaders explored cutting-edge advancements in AI and their significant implications for enhancing customer and employee experiences.
learn more
8b Komaru St, Remuera, Auckland 1050
enquiries@great-outcomes.com
+64 09 523 1400
L5,440 Collins St, Melbourne
enquiries@great-outcomes.com
+61 37 046 4850
