Who we are

Great Outcomes offers cloud based communications software for customer service operations management. In the field of omni-channel customer service delivery, Great Outcomes offers deep experience in transforming to cloud based systems. Our reputation and capability is in contact centre software, and workforce optimisation. We provide unrivalled expertise in service performance management.

The company was established in 2001 and has offices in Melbourne and Auckland to support Australian and New Zealand clients.

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What we do

Great Outcomes leads the implementation of cloud based contact centre software. We are a global partner of 8x8 Communications Cloud, and injixo workforce management, assisting our clients to deliver more rewarding experiences with every customer contact. We empower businesses by giving them the tools to support remote, mobile and home based workers anywhere. Connect with every customer, every time, using the methods they prefer.

We design and deliver customer experience research, using multi-channel survey tools for expert questionnaire design and survey management. Great Outcomes analytical methods provide better insights for a clearer understanding of customer service performance.

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  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Giles and his team at Great Outcomes were instrumental in the project success” Alex McGregor, Animal Health Board
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson
Cloud Based Partners Of
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