Cloud Communications Software Learn more! Great Outcomes offers very cost-effective and easy
to implement cloud-based communications to business
enterprise and contact centres. We provide the advanced
communication tools you need to enhance your customer’s
experience and to provide world-class customer sales and support.
Consulting Services •  End-to-end service operations design and build
•  Customer service experience design
•  Contact centre telephony design and replacement
•  Business process development and reengineering
•  Service organisation structure improvement
Our Services

Who we are

Great Outcomes offers cloud based communications software for business communications and contact centres. Our extensive experience means we can assist your business to transform to a cloud based system.  We partner with leading vendors who can enable your company to be more flexible, available and consistently provide better quality customer experiences.

Great Outcomes provides the best applications available in cloud communications for Australian and New Zealand companies.

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What we do

Right from the outset we work to understand fully your business and communications needs and what you’re wanting to achieve.  Great Outcomes will find the most suitable Unified Communications and Contact Centre cloud applications to meet your organisation’s functional and budgettary requirements. Whatever your business, and whichever channels your customers want to communicate with you, we will present cloud solutions from selected leading vendors.

Based on our knowledge of the market and deep experience you can make the most informed choice for your future success.

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  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson
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