At Great Outcomes, we specialise in unified communications and contact centre solutions, helping businesses across Australia and New Zealand navigate the rapidly evolving world of cloud-based telecommunications. If you’re upgrading an existing system or building a contact centre from the ground up, we ensure you find the right technology, from the right vendor, at the right time.
We partner with industry-leading cloud communications providers to deliver tailored Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) solutions. Our expertise spans a wide range of industries, and we work closely with organisations to enhance customer service operations, including Contact Centres, Helpdesks, Retail Service Centres and more.
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Founded in 2001 by Giles Potter, we bring decades of expertise in contact centre technology and customer service operations.
We partner with multiple best-in-class cloud communications providers to recommend solutions that truly fit your needs.
From strategy and selection to implementation and optimisation, we ensure a smooth transition to cloud-based communications. Whether you're making your first move to the cloud or optimising an existing solution, we’re here to guide you every step of the way.
Every business is unique, and so is the path to the right communications solution. That’s why at Great Outcomes, we focus on understanding your specific goals, operational needs, and customer expectations before recommending any technology.
Our vendor-neutral approach ensures you’re not locked into one provider - instead, you get a solution that truly fits. We work collaboratively with your teams to design, implement, and optimise cloud-based communications that deliver real, measurable improvements. Whether you’re upgrading legacy systems or building new capabilities from scratch, we’re with you every step of the way.
If you're ready to explore how cloud communications can support your growth, improve service, and future-proof your operations,
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Owner & Director
Head of Marketing
Customer Success & Administration Manager
Database Support
At Great Outcomes, we take pride in delivering award-winning solutions to organisations and fostering strong partnerships with industry-leading vendors. Explore our latest achievements and discover how our expertise, alongside our trusted vendor relationships, helps businesses unlock the full potential of cloud communications.
Great Outcomes was honoured with Zoom’s 2024 Marketing Innovation Partner Award for Australia and New Zealand, recognising our creative and results-driven approach to market engagement. This award highlights our ability to connect with organisations through innovative campaigns and strategic initiatives that showcase the transformative power of Zoom’s cloud communication solutions.
Great Outcomes was named Telarus A/NZ Partner of the Year in both 2022 and 2019, a reflection of our consistent performance, customer focus, and deep understanding of the cloud communications landscape. These awards celebrate our long-standing partnership with Telarus and our commitment to delivering tailored solutions that drive measurable business outcomes across Australia and New Zealand.
Great Outcomes was proud to be named a finalist in the 2022 Reseller News NZ Innovation Awards, recognising our forward-thinking approach and commitment to driving meaningful change through cloud communication solutions. This acknowledgment reflects our dedication to innovation and the impact of our work in transforming how businesses connect and collaborate.
Great Outcomes was honoured to receive the 2021 GoTo Award for ‘Think Big’, celebrating our bold approach to solving complex challenges with scalable, forward-thinking solutions. This award recognises our commitment to innovation and our ability to inspire businesses to reach new heights with cloud communications.
In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology. We would love to help you!
8b Komaru St, Remuera, Auckland 1050
enquiries@great-outcomes.com
+64 09 523 1400
L5,440 Collins St, Melbourne
enquiries@great-outcomes.com
+61 37 046 4850
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