Who we are

Great Outcomes is one of New Zealand’s longest established customer service management consultancies. In the field of omni-channel customer service delivery, Great Outcomes offers New Zealand’s broadest service consultancy capability. Our reputation and capability are in cloud communications software, customer experience research, and workforce optimisation. We provide unrivalled expertise in service performance measurement and analysis.

The company was established in 2001 by Director Giles Potter, we have offices in Auckland with clients throughout New Zealand and Australia in most industry sectors.

Great Outcomes is focused on development and optimisation of service centres such as Contact Centres, Helpdesks, and retail Service Centres. Great Outcomes has deep expertise in the development of new service centres and specialist services for existing centres. We can lead the creation of your service strategy or manage the performance improvement of your service operations.

Great Outcomes can create your professional development strategy for your people. Establishing and expanding the skills in your workforce is our core business. As a partner of The Call Center School, Great Outcomes can deliver training courses suited to your business from our expansive training curriculum.

We design and deliver customer experience research, using QuestionPro survey tools for expert questionnaire design and survey management. Talk to us about using customer experience measurement tools.

We are a partner of 8×8 Communications Cloud and injixo workforce management, assisting our clients to deliver more rewarding experiences with every customer contact.

Whatever your service centre need, we are dedicated to assisting you deliver the strategy and operations necessary for excellent customer service. Contact us now!