Who we are

Great Outcomes provides unified communications and contact centre solutions. Our business can assist you to select and introduce the very best telecommunications solution for your contact centre or entire organisation, whatever is your need. We partner with multiple leading vendors of cloud communications applications to ensure that you make the right decision when replacing or upgrading your systems. It’s our business to work with leading-edge solutions in order to find vendors that meet your requirements.

The company was established in 2001 by Director Giles Potter, and has offices in New Zealand and Australia with clients in most industry sectors.

Great Outcomes has deep experience in the development and optimisation of customer operations, specifically Contact Centres, Helpdesks, and retail Service Centres. Great Outcomes can help you improve your existing communications or develop an entirely new centre.

Great Outcomes only partners with industry leaders in cloud communications for Unified Communications as a Service (UCaaS) and Contact Centres as a Service (CCaaS).

Whether you’re replacing your existing solution and moving to the cloud for the first time, or are already well familiar with cloud-based applications and the range of vendors in the market, we are dedicated to assisting you to find the best services available. Contact us now!

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