Consulting Services

Consultancy services are an ideal means to commence the implementation of a new communications strategy.  Engage Great Outcomes to assist establish the options for your unified communications or contact centre communications solution.

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Unified Communications Strategies:

  • Business transition to the cloud
  • In-office and remote worker solution design
  • ISDN replacement

Contact centres and services:

  • End-to-end design for contact centres
  • Functional development e.g. AI, chatbots, diallers, omni-channel
  • Workforce Optimisation
  • New communications channel strategies e.g. social media, SMS, livechat

Service Performance Improvement:

  • AI systems development for high volume use cases
  • Service Automation
  • Real time service analytics
  • Outbound sales team productivity
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