What we do

Great Outcomes will work with you to establish your communications requirements whether it is for your entire business or your contact centre alone, or even specific operational funtions such as self-service capability, workforce optimisation, or outbound dialler solutions. With a clear set of requirements, Great Outcomes will present you with a range of vendor solutions that can deliver this for you.

Previously you may have managed the time consuming process of finding the vendors that can meet your needs, including functional capability, pricing, and professional services.  By choosing to work with Great Outcomes, we will provide you the best applications to achieve a high quality unified communications and contact centre solution for you.

  • Voice and Data communications services for business, meeting room solutions
  • Contact centre applications, IVR, Intelligent Routing, Call and Screen Recording
  • Omnichannel – Voice, Email, Chat, Social Media, SMS
  • AI and Machine Learning solutions, Self-service,
  • Quality and Workforce Management
  • Analytics and Reporting, Agent Performance
  • Outbound Diallers
  • International and domestic call carriage services (freecall and business call numbers, in-country)
  • CRM and other system integrations
  • Customer experience measurement, post call surveys
  • Knowledge management
  • ISDN replacement, SIP Trunks
  • Softphones and hardware

Great Outcomes has clients in many industry sectors including; Agriculture, Banking and Finance, Business Services, Education, Government, Healthcare, Insurance, and Telecommunications.

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  • Customer Experience Measurement
    – design and management of customer experience measurement tools and platforms, including dashboards and post call surveys. Online real-time CX measurement. Call Great Outcomes to ask for a quote for any CX need.

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  • Consulting Services
    – for development and improvement, leading the creation of new contact centres and helpdesks; communications solution architecture, omnichannel design, online business process creation, and operational management reporting. Call Great Outcomes to discuss how we can help you.

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  • Professional Training
    –  new applications whether a full business unified communications or contact centre CCaaS solution will be supported with Administrator and user training services. Ongoing user guides, problem resolution pages, and online knowledge support bases are available.

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