14 results for tag: workforce management
injixo Act
Stay Ahead of the Game
injixo includes powerful tools for monitoring and managing Key Performance Indicators (KPIs). It gives call center planners and managers an always up-to-date overview of the state of play. Users can continuously monitor all relevant metrics, then proactively take corrective action to prevent over- or under-staffing situations.
Easy Monitoring
Easily monitor all key variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), offered contact volumes and staffing levels. injixo enables quick, easy and informed intraday management.
Immedia...
injixo Schedule
One-Stop Scheduling
injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems.
Optimization
injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing.
Compliance
injixo WFM ensures that all scheduling ...
injixo Forecast
Data Processing and Forecasting
injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction.
Time Saving
injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...
Great Outcomes will be @CCiNZ 2016 Conference – Friday 19/8
Join us at the hub of innovation, best practices and approaches for Contact Centres!