14 results for tag: SaaS


Great Outcomes presents 8×8 Global Cloud Communications, the second time around!

We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.  Thanks to all our guests who attended the breakfasts. Auckland ...

Great Outcomes Workforce Management Scholarships 2018

Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018.  Applications close on 31/1/18.  To apply see details as below. The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management.  Applicants must be ...

Great Outcomes Limited appointed to New Zealand’s All-of-Government Consultancy Services Panel

Ministry of Business Innovation and Employment selects Great Outcomes Ltd. Great Outcomes Limited; one of New Zealand’s longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development. Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are extremely pleased to have been appointed to the ...

Regus Selects 8×8 Enterprise Cloud Communications for Its Network of Global Business Centers

Worldwide deployment The initial deployment of 8x8’s Enterprise Communications-as-a-Service (ECaaS) solution is planned across the U.S. and Europe. Following the initial deployment, 8x8 will continue to deploy its enterprise communications service to the rapidly growing number of Regus business centers worldwide. Today, Regus operates out of over 2,500 locations across 106 countries and is an LSE listed company which recorded double-digit revenue growth during the first half of the year. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful. Innovative communi...

NetSuite Taps 8×8 as Enterprise Cloud Communications Provider for Global Phone Service

8x8 Wins Out Over Multiple Vendors Following an extensive multi-vendor, technical review and proof of concept (POC) process, NetSuite selected 8x8 as its new cloud communications solutions provider and 8x8’s flagship Virtual Office business telephony solution to address its evolving global communications requirements. With more than 4,500 employees worldwide, 8x8 worked with NetSuite to onboard the first 2,400 employees by the end of August across nine locations—delivering a record-breaking six-week deployment in the final seven sites. The initial deployment spans three countries, including large offices in the Philippines. The remaining ...

Auto Europe Saves US$700K a Year With 8×8 UC

8x8's recent customer wins include Auto Europe, an international car rental provider, who has chosen 8x8 to roll out cloud-based unified communications (UC) to manage its global office telephony for 600 users and call centers for 300 seats across the US, Australia, and Germany. NetSuite, a provider of cloud-based ERP and omnichannel commerce software, selected 8x8 to replace its existing legacy communication system for 4,500 employees worldwide. And Regus, a global workplace provider that operates over 2,500 business centers worldwide across 106 countries uses 8x8. In the following article, Auto Europe CIO Dan Petlon talks about why his company ...

8×8 Announces Next Generation Global Channel Program, New Partners. Great Outcomes announced as 8×8 partner.

Great Outcomes’ offers industry leading cloud communications services for contact centres through partnership with 8x8. Today's announcement opens new opportunities to assist our clients deliver a higher quality customer experience in all channels. Read the full release: http://investors.8x8.com/releasedetail.cfm?ReleaseID=999205

Just one in five customers get through to a business the first time they call

By Sam Heggie - Collins,  HEGGIE-COLLINS Contact Centre News™ Editor-in-Chief. Contact Centre NEWS™ is a market information website for the UK contact centre industry. The site aims to become the leading distributor of customer contact related news and press releases. PRESS RELEASE: When they last called a company, just 22% of people said their call was answered the first time they rang, meaning a significant number of customers could be slipping through the net. That’s according to research released today by 8×8, the leading provider of global Enterprise Communications as a Service (ECaaS). More than a third (35%) of those who ...

8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth

Announces New Global Data Centers, Localization Capabilities, and Customer Support Centers 8x8, Inc., the leading provider of global Enterprise Communications as a Service (ECaaS), today announced its expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. This will include the addition of three new data centers in Singapore, The Netherlands and Brazil; full localization capabilities (end user application and portal localization) for an additional six languages - French (two dialects), German, Dutch, ...

Great Outcomes will be @CCiNZ 2016 Conference – Friday 19/8

Join us at the hub of innovation, best practices and approaches for Contact Centres!