16 results for tag: SaaS
Business Communications: Loansmart Case Study
When Loansmart sought out a stable way to track and monitor their communications as well as reducing their costs, Great Outcomes introduced a communication solution that cut monthly costs by 16%.
Contact Centre Technology Trends for 2022
Our latest blog looks at the top contact centre technology trends for 2022. Get ready to Increase your revenue, improve customer experience and enhance operational efficiency.
Cloud-based vs Hosted Contact Centre Solutions | What’s Right For You?
Thinking of making the move from on-premises to cloud-based software for your contact centre? Find out which one is right for your business.
Great Outcomes presents 8×8 Global Cloud Communications, the second time around!
We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington. Thanks to all our guests who attended the breakfasts.
Auckland ...
Great Outcomes Workforce Management Scholarships 2018
Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018. Applications close on 31/1/18. To apply see details as below.
The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management. Applicants must be ...
Great Outcomes Limited appointed to New Zealand’s All-of-Government Consultancy Services Panel
Ministry of Business Innovation and Employment selects Great Outcomes Ltd.
Great Outcomes Limited; one of New Zealand’s longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development.
Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are extremely pleased to have been appointed to the ...
Regus Selects 8×8 Enterprise Cloud Communications for Its Network of Global Business Centers
Worldwide deployment
The initial deployment of 8x8’s Enterprise Communications-as-a-Service (ECaaS) solution is planned across the U.S. and Europe. Following the initial deployment, 8x8 will continue to deploy its enterprise communications service to the rapidly growing number of Regus business centers worldwide. Today, Regus operates out of over 2,500 locations across 106 countries and is an LSE listed company which recorded double-digit revenue growth during the first half of the year. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful.
Innovative communi...
NetSuite Taps 8×8 as Enterprise Cloud Communications Provider for Global Phone Service
8x8 Wins Out Over Multiple Vendors
Following an extensive multi-vendor, technical review and proof of concept (POC) process, NetSuite selected 8x8 as its new cloud communications solutions provider and 8x8’s flagship Virtual Office business telephony solution to address its evolving global communications requirements. With more than 4,500 employees worldwide, 8x8 worked with NetSuite to onboard the first 2,400 employees by the end of August across nine locations—delivering a record-breaking six-week deployment in the final seven sites. The initial deployment spans three countries, including large offices in the Philippines. The remaining ...
Auto Europe Saves US$700K a Year With 8×8 UC
8x8's recent customer wins include Auto Europe, an international car rental provider, who has chosen 8x8 to roll out cloud-based unified communications (UC) to manage its global office telephony for 600 users and call centers for 300 seats across the US, Australia, and Germany. NetSuite, a provider of cloud-based ERP and omnichannel commerce software, selected 8x8 to replace its existing legacy communication system for 4,500 employees worldwide. And Regus, a global workplace provider that operates over 2,500 business centers worldwide across 106 countries uses 8x8.
In the following article, Auto Europe CIO Dan Petlon talks about why his company ...
8×8 Announces Next Generation Global Channel Program, New Partners. Great Outcomes announced as 8×8 partner.
Great Outcomes’ offers industry leading cloud communications services for contact centres through partnership with 8x8. Today's announcement opens new opportunities to assist our clients deliver a higher quality customer experience in all channels. Read the full release:
http://investors.8x8.com/releasedetail.cfm?ReleaseID=999205
