15 results for tag: SaaS


Top Contact Centre Technology Trends That Will Boost Your Revenue In 2022

Thinking of making the move from on-premises to cloud-based software for your contact centre? Find out which one is right for your business.

Cloud-based vs Hosted Contact Centre Solutions | What’s Right For You?

Thinking of making the move from on-premises to cloud-based software for your contact centre? Find out which one is right for your business.

Great Outcomes presents 8×8 Global Cloud Communications, the second time around!

We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.  Thanks to all our guests who attended the breakfasts. Auckland ...

Great Outcomes Workforce Management Scholarships 2018

Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018.  Applications close on 31/1/18.  To apply see details as below. The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management.  Applicants must be ...

Great Outcomes Limited appointed to New Zealand’s All-of-Government Consultancy Services Panel

Ministry of Business Innovation and Employment selects Great Outcomes Ltd. Great Outcomes Limited; one of New Zealand’s longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development. Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are extremely pleased to have been appointed to the ...

Regus Selects 8×8 Enterprise Cloud Communications for Its Network of Global Business Centers

Worldwide deployment The initial deployment of 8x8’s Enterprise Communications-as-a-Service (ECaaS) solution is planned across the U.S. and Europe. Following the initial deployment, 8x8 will continue to deploy its enterprise communications service to the rapidly growing number of Regus business centers worldwide. Today, Regus operates out of over 2,500 locations across 106 countries and is an LSE listed company which recorded double-digit revenue growth during the first half of the year. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful. Innovative communi...