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2015 Voice of the Customer NZ study launched

Great Outcomes Director, Giles Potter recently announced the launch of Great Outcomes' 2015 Voice of the Customer NZ study. Potter said; "Customer feedback management can make a significant contribution to business performance through customer engagement. We're excited to launch this study that will provide valuable input for the Voice of the Customer management community in New Zealand, and will promote the very best practices that have been proven to directly impact productivity for New Zealand organisations."