14 results for tag: injixo
Great Outcomes Support Desk ā Queen’s Birthday Closed
Please note that Great Outcomes Support Desk is closed for all clients on 5 JuneĀ for the Queen's Birthday.
We hope you will enjoy the holiday with your family and friends.
For any urgent service requests on weekends or Public Holidays please text or call (+64) 27 497 1071
Scholarship Winners attain Mastery level in WFM 1-2-3
At our WFM 1-2-3 course in February, there was a high level of achievement for the course. The two Great Outcomes WFM Scholarship 2017 winners both attended the course and both achieved Mastery level passing with grades above 80%.
Pictured is Giles Potter, Director of Great Outcomes presenting Scholarship winner Sofia Zajkowski with her Mastery certificate in WFM 1-2-3.Ā Sofia is a Quality Lead at Concentrix where she has worked since 2015.Ā Also shown is Bridget Hewitt-Cartwright, Site Delivery Manager at Concentrix, Auckland.
Great Outcomes Support Desk – Holiday Period Hours
Great Outcomes Support Desk for all 8x8 and injixo clients will be open the following hours over the New Zealand holiday period:
Friday 23 December ā last official day before the Summer period. Support Desk is closed fromĀ 5.00pm.
Sunday 25 December is observed on Tuesday 27th December ā Support Desk is closed. Public Holiday.
Monday 26 December ā Support Desk is closed. Public Holiday.
Wednesday 28th, Thursday 29th, Friday 30th āĀ Support Desk is open as usual: 8:30am - 5:00pm
Sunday 1st January: New Years Day is observed on Tuesday 3rd January ā Support Desk is closed. Public Holiday.
Monday 2nd January: Support Desk is ...
injixo Community
Join
injixo Community is a free service for all injixo users that provides the opportunity to get in touch with your peers and expand your professional network. Accessible using any type of device, injixo Community is actively monitored and moderated by our Workforce Management experts.
Always Accessible
If you have business-related questions or just want to share your thoughts, hints and tips with other call center professionals, injixo Community is available 24/7 to help you get the most from injixo - and do your job efficiently and effectively.
Questions
Feel free to search the large and expanding knowle...
injixo Learn
Online Learning
injixo Learn is our cloud-based Learning Management System (LMS). It provides cost-effective and comprehensive curriculum of cutting-edge cloud learning courses powered by The Call Center School (TCCS).
TCCS and injixo Learn
With injixo Learn, tailored cloud learning programs are available for all employees in all roles and at all levels in the call center, from agent to call center manager. The current TCCS training programs include Call Center Supervision, Frontline Fundamentals, Quality Assurance and Workforce Management.
Interactive Learning
All of our educational programs are developed by ...
injixo Me
Ā
Agent Self-Service
injixo Me is our agent self-service portal that enables employees to interact with injixo WFM using the device that every agent carries at all times - the smartphone.
Agents can view shifts, request vacation, swap shifts, bid for shifts and get schedule adherence reminders - all from their iPhone, iPad or Android device.
injixo Me also enables agents to easily check and maintain their work schedules on desktop computers using any standard web browser.
Agent Dashboard
With the injixo Me dashboard, agents have access to the most relevant, personal and immediate information about their schedule. ...
injixo Act
Stay Ahead of the Game
injixo includes powerful tools for monitoring and managing Key Performance Indicators (KPIs). It gives call center planners and managers an always up-to-date overview of the state of play. Users can continuously monitor all relevant metrics, then proactively take corrective action to prevent over- or under-staffing situations.
Easy Monitoring
Easily monitor all key variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), offered contact volumes and staffing levels. injixo enables quick, easy and informed intraday management.
Immedia...
injixo Schedule
One-Stop Scheduling
injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems.
Optimization
injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing.
Compliance
injixo WFM ensures that all scheduling ...
injixo Forecast
Data Processing and Forecasting
injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction.
Time Saving
injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...
Great Outcomes will be @CCiNZ 2016 Conference – Friday 19/8
Join us at the hub of innovation, best practices and approaches for Contact Centres!