17 results for tag: Great Outcomes


Great Outcomes presents 8×8 Global Cloud Communications, the second time around!

We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.  Thanks to all our guests who attended the breakfasts. Auckland ...

COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand. Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...

Great Outcomes hosts 8×8 Global Cloud Communications

Great Outcomes was proud to host  a breakfast to launch 8x8 Global Cloud Communications here in New Zealand.  We're pleased to have had Paula Gill, Regional Channel Manager of 8x8, Australia and New Zealand, together with Jamaal Savwoir, Senior Sales Engineer of 8x8, who gave insightful presentations about what makes 8x8 stand out—and why 8x8 is a must-shortlist global cloud communications platform for every business.  Giles Potter welcoming the guests Paula Gill introduces 8x8 Jamaal Savwoir presented 8x8 Virtual Contact Center 8x8 has been ranked as a Leader in Gartner's 2016 Magic Quadrant for Unified Communications as a Service ...

Scheduling Principles and Problems

Scheduling Principles and Problems: Practical Solutions to Scheduling Challenges Have you managed to arrive at the delicate balance between efficient schedules and staff preferences? Don’t worry – you’re not alone! It’s the age-old problem that workforce planners and call center managers continue to struggle with week in and week out. (more…)

Sending Surveys with QuestionPro Online Survey Questionnaire Tool has never been easier

By Raj Roy Corporate Branding and Digital Marketing Manager at QuestionPro Online Survey Questionnaire Tool Over the last 10 years, QuestionPro’s online survey questionnaire tool has been the spearhead in evolving online survey technology. We also believe that while underlying advances in technology is rock bed, improving user interface is the most critical aspect! After all what good is a powerful piece of software code if it is not accompanied by an easy to use interface? Keeping in line with our online survey questionnaire tool enhancement values, we have made one of the most radical changes to our survey sending interface. Here is ...

Measure Customer Loyalty with Customer Satisfaction Surveys

By Santa Rimsevica Digital Marketing Manager at QuestionPro With all the talk of data security as of late, it is important that we address another aspect of security – namely customer security. Marketers measure customer loyalty and spend considerable time and resources attempting to understand and master it. This has been going on for as long as there has been competition. As a topic, customer loyalty has been thoroughly researched by academics and practitioners alike. A few things that we know about loyal customers: 1. Sharing their experiences with family, friends, and colleagues is not an issue 2. Once they find a vendor they like they ...

injixo Community

Join injixo Community is a free service for all injixo users that provides the opportunity to get in touch with your peers and expand your professional network. Accessible using any type of device, injixo Community is actively monitored and moderated by our Workforce Management experts. Always Accessible If you have business-related questions or just want to share your thoughts, hints and tips with other call center professionals, injixo Community is available 24/7 to help you get the most from injixo - and do your job efficiently and effectively. Questions Feel free to search the large and expanding knowle...

injixo Learn

Online Learning injixo Learn is our cloud-based Learning Management System (LMS). It provides cost-effective and comprehensive curriculum of cutting-edge cloud learning courses powered by The Call Center School (TCCS). TCCS and injixo Learn With injixo Learn, tailored cloud learning programs are available for all employees in all roles and at all levels in the call center, from agent to call center manager. The current TCCS training programs include Call Center Supervision, Frontline Fundamentals, Quality Assurance and Workforce Management. Interactive Learning All of our educational programs are developed by ...

injixo Schedule

One-Stop Scheduling injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems. Optimization injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing. Compliance injixo WFM ensures that all scheduling ...

injixo Forecast

Data Processing and Forecasting injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction. Time Saving injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...