5 results for tag: Feedback
Measuring Customer Experience: Post-call surveys are great tools
Fifth Quadrant and AusContact have very generously provided Great Outcomes with their latest benchmark results about survey usage in Australian contact centres. 143 contact centres were surveyed and yet a significant proportion do not have a post-call survey in place. Creating and launching a survey tool is relatively easy. Great Outcomes Director Giles Potter outlines the many ways you can benefit from having a survey in place to measure Customer Experience.
Enter your details to download the whitepaper below.
If you would like a call right away about creating a Post-Call survey fill in your details here for a call back
Great Outcomes presents 8×8 Global Cloud Communications, the second time around!
We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington. Thanks to all our guests who attended the breakfasts.
Auckland ...
COPC Inc. Signs Agreement with Great Outcomes Limited
COPC Inc. Expands Services to New Zealand
COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand.
Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...
Sending Surveys with QuestionPro Online Survey Questionnaire Tool has never been easier
By Raj Roy
Corporate Branding and Digital Marketing Manager at QuestionPro
Online Survey Questionnaire Tool
Over the last 10 years, QuestionPro’s online survey questionnaire tool has been the spearhead in evolving online survey technology. We also believe that while underlying advances in technology is rock bed, improving user interface is the most critical aspect! After all what good is a powerful piece of software code if it is not accompanied by an easy to use interface?
Keeping in line with our online survey questionnaire tool enhancement values, we have made one of the most radical changes to our survey sending interface. Here is ...
2015 Voice of the Customer NZ study launched
Great Outcomes Director, Giles Potter recently announced the launch of Great Outcomes' 2015 Voice of the Customer NZ study. Potter said; "Customer feedback management can make a significant contribution to business performance through customer engagement. We're excited to launch this study that will provide valuable input for the Voice of the Customer management community in New Zealand, and will promote the very best practices that have been proven to directly impact productivity for New Zealand organisations."
