5 results for tag: eLearning


Scheduling Principles and Problems

Scheduling Principles and Problems: Practical Solutions to Scheduling Challenges Have you managed to arrive at the delicate balance between efficient schedules and staff preferences? Don’t worry – you’re not alone! It’s the age-old problem that workforce planners and call center managers continue to struggle with week in and week out. (more…)

injixo Learn

Online Learning injixo Learn is our cloud-based Learning Management System (LMS). It provides cost-effective and comprehensive curriculum of cutting-edge cloud learning courses powered by The Call Center School (TCCS). TCCS and injixo Learn With injixo Learn, tailored cloud learning programs are available for all employees in all roles and at all levels in the call center, from agent to call center manager. The current TCCS training programs include Call Center Supervision, Frontline Fundamentals, Quality Assurance and Workforce Management. Interactive Learning All of our educational programs are developed by ...

Introduction to injixo/The Call Center School’s eLearning Library

Nowadays contact centre training is commonly being completed through eLearning or web seminar more than in classroom training sessions.  Each has its strengths and weaknesses, and so it is best to be thoroughly familiar with what is available and when you would choose each format.  The training services provided by Great Outcomes can be delivered in all three formats so we are completely neutral on the subject.  We want to do what is best for you, and what you most want!   Great Outcomes invites you on a complimentary 60 minute virtual tour of The Call Center School’s eLearning Library. Sound interesting?  TCCS has an extensive ...

‘Ask the Expert’ monthly webinars

Great Outcomes has launched new 'Ask the Expert' sessions. Every month, Neeraj Mehta and Giles Potter will host a live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance. Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples. Questions may be submitted in advance when you register, or by emailing [email protected]  or may also be asked live during the webina...

Amway New Zealand signs injixo Workforce Management solution

24 April 2015, Auckland. Amway New Zealand's Regional Contact Centre has chosen injixo the cloud-based global Workforce Management service for its WFM solution. injixo is represented in New Zealand and Australia by Great Outcomes Ltd, and Director Giles Potter said; “injixo’s solution will create significant service and staffing efficiencies for Amway New Zealand, increasing productivity in the entire Regional Contact Centre operation”. Simon Bennett, Senior Manager of Amway New Zealand said; “As Amway’s business has become more complex with multi-channel contacts and an increased need to make operational efficiencies, we required a ...