18 results for tag: Customer service
Great Outcomes Support Desk ā Queen’s Birthday Closed
Please note that Great Outcomes Support Desk is closed for all clients on 5 JuneĀ for the Queen's Birthday.
We hope you will enjoy the holiday with your family and friends.
For any urgent service requests on weekends or Public Holidays please text or call (+64) 27 497 1071
Great Outcomes presents 8Ć8 Global Cloud Communications, the second time around!
We are pleased to haveĀ hosted a breakfast event presenting 8Ć8 Global Cloud Communications again in Auckland and for theĀ first time in Wellington.Ā We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8Ć8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal SavwoirĀ joined us via Virtual Meeting to discuss 8x8 Virtual Contact CentreĀ in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.Ā Thanks to all our guests who attended the breakfasts.
Auckland ...
Great Outcomes Support Desk – Holiday Period Hours
Great Outcomes Support Desk for all 8x8 and injixo clients will be open the following hours over the New Zealand holiday period:
Friday 23 December ā last official day before the Summer period. Support Desk is closed fromĀ 5.00pm.
Sunday 25 December is observed on Tuesday 27th December ā Support Desk is closed. Public Holiday.
Monday 26 December ā Support Desk is closed. Public Holiday.
Wednesday 28th, Thursday 29th, Friday 30th āĀ Support Desk is open as usual: 8:30am - 5:00pm
Sunday 1st January: New Years Day is observed on Tuesday 3rd January ā Support Desk is closed. Public Holiday.
Monday 2nd January: Support Desk is ...
Great Outcomes Limited appointed to New Zealandās All-of-Government Consultancy Services Panel
Ministry of Business Innovation and Employment selects Great Outcomes Ltd.
Great Outcomes Limited; one of New Zealandās longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development.
Giles Potter, Director of Great Outcomes Ltd, said in Auckland, āWe are extremely pleased to have been appointed to the ...
COPC Inc. Signs Agreement with Great Outcomes Limited
COPC Inc. Expands Services to New Zealand
COPC Inc., the worldās leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealandās longest established specialists in customer service management, to help expand and grow COPC Inc.ās services in New Zealand.
Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, āNew Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...
Great Outcomes hosts 8×8 Global Cloud Communications
Great Outcomes was proud to host a breakfast to launch 8x8 Global Cloud Communications here in New Zealand. We're pleased to have had Paula Gill, Regional Channel Manager of 8x8, Australia and New Zealand, together with Jamaal Savwoir, Senior Sales Engineer of 8x8, who gave insightful presentations about what makes 8x8 stand outāand why 8x8 is a must-shortlist global cloud communications platform for every business.
Giles Potter welcoming the guests
Paula Gill introduces 8x8
Jamaal Savwoir presented 8x8 Virtual Contact Center
8x8 has been ranked as a Leader in Gartner's 2016 Magic Quadrant for Unified Communications ...
Concentrix NZ completes world first – 10 centers certified to COPC OPS Standard
Concentrix delivery centre based in Auckland, New Zealand, has become the country's first organisation to be certified to the COPC Outsource Service Provider (OSP) standard, and the only company in the world to have 10 centres globally that are certified to this standard.
Peter Monk, Country General Manager Australia and New Zealand described it as being certified by 'the' standard in the contact centre business and a cause forĀ great celebration. We wholeheartedly agree with him! Well done Concentrix, that's a great achievement.
http://www.reseller.co.nz/article/578204/100-new-jobs-hit-nz-synnex-subsidiary-receives-glowing-kiwi-data-centre-re...
Sending Surveys with QuestionPro Online Survey Questionnaire Tool has never been easier
ByĀ Raj Roy
Corporate Branding and Digital Marketing Manager at QuestionPro
Online Survey Questionnaire Tool
Over the last 10 years, QuestionProās online survey questionnaire tool has been the spearhead in evolving online survey technology. We also believe that while underlying advances in technology is rock bed, improving user interface is the most critical aspect! After all what good is a powerful piece of software code if it is not accompanied by an easy to use interface?
Keeping in line with our online survey questionnaire tool enhancement values, we have made one of the most radical changes to our survey sending interface. Here is ...
Measure Customer Loyalty with Customer Satisfaction Surveys
ByĀ Santa Rimsevica
Digital Marketing Manager at QuestionPro
With all the talk of data security as of late, it is important that we address another aspect of security ā namely customer security. Marketers measure customer loyalty and spend considerable time and resources attempting to understand and master it. This has been going on for as long as there has been competition. As a topic, customer loyalty has been thoroughly researched by academics and practitioners alike. A few things that we know about loyal customers:
1. Sharing their experiences with family, friends, and colleagues is not an issue
2. Once they find a vendor they like they ...
Just one in five customers get through to a business the first time they call
ByĀ Sam Heggie - Collins, Ā HEGGIE-COLLINS
Contact Centre News⢠Editor-in-Chief.
Contact Centre NEWS⢠is a market information website for the UK contact centre industry. The site aims to become the leading distributor of customer contact related news and press releases.
PRESS RELEASE: When they last called a company, just 22% of people said their call was answered the first time they rang, meaning a significant number of customers could be slipping through the net. Thatās according to research released today by 8Ć8, the leading provider of global Enterprise Communications as a Service (ECaaS).
More than a third (35%) of those who ...