2 results for tag: COPC


COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand. Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...

Concentrix NZ completes world first – 10 centers certified to COPC OPS Standard

Concentrix delivery centre based in Auckland, New Zealand, has become the country's first organisation to be certified to the COPC Outsource Service Provider (OSP) standard, and the only company in the world to have 10 centres globally that are certified to this standard. Peter Monk, Country General Manager Australia and New Zealand described it as being certified by 'the' standard in the contact centre business and a cause for great celebration. We wholeheartedly agree with him! Well done Concentrix, that's a great achievement. http://www.reseller.co.nz/article/578204/100-new-jobs-hit-nz-synnex-subsidiary-receives-glowing-kiwi-data-centre-re...