14 results for tag: Continuous improvement
Tauranga ripe for call centre market
Tauranga is well-placed to attract a share of the growing call centre market, says industry expert Giles Potter, who visited the Bay of Plenty last Friday to brief Priority One on the sector's potential.
Priority One business relocations manager Max Mason said attracting call centre businesses from within and outside New Zealand was a key focus of Priority One's strategy this year.
"Tauranga and the Western Bay of Plenty have a huge amount of potential for many reasons," said Mr Potter.
He noted that the industry was focused in Auckland, but was growing and confirmed that New Zealand was attracting international call centre business.
"Pe...
Introduction to injixo/The Call Center School’s eLearning Library
Nowadays contact centre training is commonly being completed through eLearning or web seminar more than in classroom training sessions. Each has its strengths and weaknesses, and so it is best to be thoroughly familiar with what is available and when you would choose each format. The training services provided by Great Outcomes can be delivered in all three formats so we are completely neutral on the subject.  We want to do what is best for you, and what you most want!
Great Outcomes invites you on a complimentary 60 minute virtual tour of The Call Center School’s eLearning Library. Sound interesting? TCCS has an extensive ...
‘Ask the Expert’ monthly webinars
Great Outcomes has launched new 'Ask the Expert' sessions. Every month, Neeraj Mehta and Giles Potter will host a live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance.
Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples.
Questions may be submitted in advance when you register, or by emailing [email protected]  or may also be asked live during the webina...
2015 Voice of the Customer NZ study launched
Great Outcomes Director, Giles Potter recently announced the launch of Great Outcomes' 2015 Voice of the Customer NZ study. Potter said; "Customer feedback management can make a significant contribution to business performance through customer engagement. We're excited to launch this study that will provide valuable input for the Voice of the Customer management community in New Zealand, and will promote the very best practices that have been proven to directly impact productivity for New Zealand organisations."