16 results for tag: contact centres

Concentrix NZ completes world first – 10 centers certified to COPC OPS Standard

Concentrix delivery centre based in Auckland, New Zealand, has become the country's first organisation to be certified to the COPC Outsource Service Provider (OSP) standard, and the only company in the world to have 10 centres globally that are certified to this standard. Peter Monk, Country General Manager Australia and New Zealand described it as being certified by 'the' standard in the contact centre business and a cause for great celebration. We wholeheartedly agree with him! Well done Concentrix, that's a great achievement. http://www.reseller.co.nz/article/578204/100-new-jobs-hit-nz-synnex-subsidiary-receives-glowing-kiwi-data-centre-re...

Just one in five customers get through to a business the first time they call

By Sam Heggie - Collins,  HEGGIE-COLLINS Contact Centre News™ Editor-in-Chief. Contact Centre NEWS™ is a market information website for the UK contact centre industry. The site aims to become the leading distributor of customer contact related news and press releases. PRESS RELEASE: When they last called a company, just 22% of people said their call was answered the first time they rang, meaning a significant number of customers could be slipping through the net. That’s according to research released today by 8×8, the leading provider of global Enterprise Communications as a Service (ECaaS). More than a third (35%) of those who ...

injixo Me

  Agent Self-Service injixo Me is our agent self-service portal that enables employees to interact with injixo WFM using the device that every agent carries at all times - the smartphone. Agents can view shifts, request vacation, swap shifts, bid for shifts and get schedule adherence reminders - all from their iPhone, iPad or Android device. injixo Me also enables agents to easily check and maintain their work schedules on desktop computers using any standard web browser. Agent Dashboard With the injixo Me dashboard, agents have access to the most relevant, personal and immediate information about their schedule. ...

injixo Schedule

One-Stop Scheduling injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems. Optimization injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing. Compliance injixo WFM ensures that all scheduling ...

injixo Forecast

Data Processing and Forecasting injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction. Time Saving injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...

Contact Centre Software

8x8 Virtual Contact Centre 8x8 Virtual Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. 8x8's solution is completely cloud-based, significantly reducing both your capital and operating expenses.  8x8 Global Cloud Communications Call centre software that transforms customer service Any Media Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting. Reliability and Security 8x8’s reliability, ...