16 results for tag: contact centres


Employee Satisfaction & Hybrid Working | Cloud Contact Centre Edition

With a cloud contact centre solution, you can implement hybrid work environments that promote better work-life balances and increase employee satisfaction.

Contact Centre Technology Trends for 2022

Our latest blog looks at the top contact centre technology trends for 2022. Get ready to Increase your revenue, improve customer experience and enhance operational efficiency.

Cloud-based vs Hosted Contact Centre Solutions | What’s Right For You?

Thinking of making the move from on-premises to cloud-based software for your contact centre? Find out which one is right for your business.

Great Outcomes Support Desk – Queen’s Birthday Closed

Please note that Great Outcomes Support Desk is closed for all clients on 5 June for the Queen's Birthday. We hope you will enjoy the holiday with your family and friends. For any urgent service requests on weekends or Public Holidays please text or call (+64) 27 497 1071  

Great Outcomes presents 8×8 Global Cloud Communications, the second time around!

We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.  Thanks to all our guests who attended the breakfasts. Auckland ...

Scholarship Winners attain Mastery level in WFM 1-2-3

At our WFM 1-2-3 course in February, there was a high level of achievement for the course. The two Great Outcomes WFM Scholarship 2017 winners both attended the course and both achieved Mastery level passing with grades above 80%.     Pictured is Giles Potter, Director of Great Outcomes presenting Scholarship winner Sofia Zajkowski with her Mastery certificate in WFM 1-2-3.  Sofia is a Quality Lead at Concentrix where she has worked since 2015.  Also shown is Bridget Hewitt-Cartwright, Site Delivery Manager at Concentrix, Auckland.    

Great Outcomes Workforce Management Scholarships 2018

Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018.  Applications close on 31/1/18.  To apply see details as below. The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management.  Applicants must be ...

Great Outcomes Support Desk – Holiday Period Hours

Great Outcomes Support Desk for all 8x8 and injixo clients will be open the following hours over the New Zealand holiday period: Friday 23 December – last official day before the Summer period. Support Desk is closed from 5.00pm. Sunday 25 December is observed on Tuesday 27th December – Support Desk is closed. Public Holiday. Monday 26 December – Support Desk is closed. Public Holiday. Wednesday 28th, Thursday 29th, Friday 30th –  Support Desk is open as usual: 8:30am - 5:00pm Sunday 1st January: New Years Day is observed on Tuesday 3rd January – Support Desk is closed. Public Holiday. Monday 2nd January: Support Desk is ...

Great Outcomes Limited appointed to New Zealand’s All-of-Government Consultancy Services Panel

Ministry of Business Innovation and Employment selects Great Outcomes Ltd. Great Outcomes Limited; one of New Zealand’s longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development. Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are extremely pleased to have been appointed to the ...

Regus Selects 8×8 Enterprise Cloud Communications for Its Network of Global Business Centers

Worldwide deployment The initial deployment of 8x8’s Enterprise Communications-as-a-Service (ECaaS) solution is planned across the U.S. and Europe. Following the initial deployment, 8x8 will continue to deploy its enterprise communications service to the rapidly growing number of Regus business centers worldwide. Today, Regus operates out of over 2,500 locations across 106 countries and is an LSE listed company which recorded double-digit revenue growth during the first half of the year. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful. Innovative communi...