13 results for tag: contact centre staff
Introduction to injixo/The Call Center School’s eLearning Library
Nowadays contact centre training is commonly being completed through eLearning or web seminar more than in classroom training sessions. Each has its strengths and weaknesses, and so it is best to be thoroughly familiar with what is available and when you would choose each format. The training services provided by Great Outcomes can be delivered in all three formats so we are completely neutral on the subject. We want to do what is best for you, and what you most want!
Great Outcomes invites you on a complimentary 60 minute virtual tour of The Call Center School’s eLearning Library. Sound interesting? TCCS has an extensive ...
‘Ask the Expert’ monthly webinars
Great Outcomes has launched new 'Ask the Expert' sessions. Every month, Neeraj Mehta and Giles Potter will host a live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance.
Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples.
Questions may be submitted in advance when you register, or by emailing [email protected] or may also be asked live during the webina...
Enabling staff to engage through a Community platform
How do you value your Helpdesk or contact centre staff’s time? Asking service representatives to handle the simplest to the most complex issues is costly because there are many more simple interactions than complex ones. Finding an alternative to agent-assisted interactions on every occasion is ...