12 results for tag: contact centre software


injixo Forecast

Data Processing and Forecasting injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction. Time Saving injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...

Great Outcomes will be @CCiNZ 2016 Conference – Friday 19/8

Join us at the hub of innovation, best practices and approaches for Contact Centres!