3 results for tag: Community


COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand. Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...

‘Ask the Expert’ monthly webinars

Great Outcomes has launched new 'Ask the Expert' sessions. Every month, Neeraj Mehta and Giles Potter will host a live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance. Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples. Questions may be submitted in advance when you register, or by emailing [email protected]outcomes.co.nz  or may also be asked live during the webina...

Enabling staff to engage through a Community platform

How do you value your Helpdesk or contact centre staff’s time? Asking service representatives to handle the simplest to the most complex issues is costly because there are many more simple interactions than complex ones. Finding an alternative to agent-assisted interactions on every occasion is ...