6 results for tag: Community


COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand. Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...

injixo Community

Join injixo Community is a free service for all injixo users that provides the opportunity to get in touch with your peers and expand your professional network. Accessible using any type of device, injixo Community is actively monitored and moderated by our Workforce Management experts. Always Accessible If you have business-related questions or just want to share your thoughts, hints and tips with other call center professionals, injixo Community is available 24/7 to help you get the most from injixo - and do your job efficiently and effectively. Questions Feel free to search the large and expanding knowle...

injixo Schedule

One-Stop Scheduling injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems. Optimization injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing. Compliance injixo WFM ensures that all scheduling ...

Introduction to injixo/The Call Center School’s eLearning Library

Nowadays contact centre training is commonly being completed through eLearning or web seminar more than in classroom training sessions.  Each has its strengths and weaknesses, and so it is best to be thoroughly familiar with what is available and when you would choose each format.  The training services provided by Great Outcomes can be delivered in all three formats so we are completely neutral on the subject.  We want to do what is best for you, and what you most want!   Great Outcomes invites you on a complimentary 60 minute virtual tour of The Call Center School’s eLearning Library. Sound interesting?  TCCS has an extensive ...

‘Ask the Expert’ monthly webinars

Great Outcomes has launched new 'Ask the Expert' sessions. Every month, Neeraj Mehta and Giles Potter will host a live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance. Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples. Questions may be submitted in advance when you register, or by emailing [email protected]  or may also be asked live during the webina...

Enabling staff to engage through a Community platform

How do you value your Helpdesk or contact centre staff’s time? Asking service representatives to handle the simplest to the most complex issues is costly because there are many more simple interactions than complex ones. Finding an alternative to agent-assisted interactions on every occasion is ...