Professional Development and Training


Great Outcomes offers professional education services to develop the skills you need in your people. Initially you may want to create your people development strategy, so please contact us to get started, or if ready to book training now, then go straight to our scheduled public courses!

Great Outcomes is a certified partner for The Call Center School, a global training provider for contact centres. The Call Center School curriculum offers courses for every level of contact centre staff and management. Courses are available from Great Outcomes in two formats for private and public training; either facilitator-led classes or online web-seminars.

A comprehensive range is offered in our five learning streams. The range is listed on the Training courses page or as scheduled for public classes on the Events pages of this website.

Our web-seminars are a really efficient, cost-effective training delivery format. The wide range of courses allows individuals to selectively up-skill based on their own needs analysis and in keeping with your organisation’s learning and development strategy. More information is available here about the web-seminar streams available.

Additional classroom-based learning allows for a more traditional training format with an interactive session held over two or three days for scheduled courses. Contact us to discuss private courses on-site at your organisation if that suits you better.

View our Training Courses here.