2015 Voice of the Customer New Zealand Report
Research was conducted with 46 organisations in New Zealand to understand the status of Voice of the Customer (VoC) management practices and strategies in New Zealand today.
The research objectives for this study:
1. Identify the customer feedback strategies currently used in leading New Zealand organisations.
2. Identify the challenges faced by New Zealand organisations in implementing customer feedback strategies.
3. Investigate the links between customer feedback management and improved business performance in New Zealand
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