Discover how contact centres are transforming their customer experience (CX) with metrics that unveil a comprehensive CX picture
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Unified Communications as a Service is a cloud-based model that combines multiple communication channels in a single platform for maximum productivity, security and versatility. Discover the top-rated UCaaS vendors in this article.
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Legacy systems are end-of-life, unsupported software or devices that organisations no longer maintain, but continue to operate. Find out more about the security risks associated with legacy systems in this article.
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Great Outcomes is very proud to support NZSL week and congratulates all companies in Aotearoa NZ that have a video channel and sign linguists to support the Deaf community.
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When Symmetry HR needed a communications partner to revamp their systems they reached out to Great Outcomes. The system chosen is more flexible, helps them be more responsive to customers, and cut costs to boot!
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“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set
that’s able to do so much. It’s an all-inclusive solution, which is really important.
The security, the fact that it is a cloud-based platform, the quality of the audio
and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ
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With cut-off dates looming to migrate to the fibre connection to their building, Souter Rural Industries’ in Auckland needed a reliable internet provider, and a new cloud communications service they could rely on.
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Are your staff using Google Chrome, Microsoft Edge or Apple Safari to save their passwords? Here are the risks it could have for your business through a cybersecurity breach.
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Technology innovation is happening so fast that there’s an overwhelming number of options in the market. So how do you know when to seek out a unified communications consultant to find the right solution for you?
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When Loansmart sought out a stable way to track and monitor their communications as well as reducing their costs, Great Outcomes introduced a communication solution that cut monthly costs by 16%.
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How your staff respond to security risks will surprise you. Star Health has worked with Great Outcomes to choose a reliable cyber security training product for all staff.
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Remote working has exposed contact centres to widespread cyber security risks. Discover our work from home security best practices for contact centres to mitigate cyber threats.
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With a cloud contact centre solution, you can implement hybrid work environments that promote better work-life balances and increase employee satisfaction.
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Customer experience management is more important than ever. Make it effortless for your customer to achieve their goals by developing a comprehensive CX strategy.
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In this article, we discuss how contact centres can take the leap to the cloud without issues. Discover the best cloud migration strategy for your contact centre.
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Our latest blog looks at the top contact centre technology trends for 2022. Get ready to Increase your revenue, improve customer experience and enhance operational efficiency.
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