Customer Experience Metrics That Change The Whole Picture

Discover how contact centres are transforming their customer experience (CX) with metrics that unveil a comprehensive CX picture

Read More


Top Unified Communications as a Service (UCaaS) Providers in 2021

Unified Communications as a Service is a cloud-based model that combines multiple communication channels in a single platform for maximum productivity, security and versatility. Discover the top-rated UCaaS vendors in this article.

Read More


A Cyber Security Guide To Legacy Systems

Legacy systems are end-of-life, unsupported software or devices that organisations no longer maintain, but continue to operate. Find out more about the security risks associated with legacy systems in this article.

Read More


NZ Sign Language Week 2021, 10-16 May

Great Outcomes is very proud to support NZSL week and congratulates all companies in Aotearoa NZ that have a video channel and sign linguists to support the Deaf community.

Read More


Case Study: Life Can Be Hard. Make Yours Easier With Great Outcomes – Symmetry HR

When Symmetry HR needed a communications partner to revamp their systems they reached out to Great Outcomes. The system chosen is more flexible, helps them be more responsive to customers, and cut costs to boot!

Read More


Case Study: Work Smarter, Not Harder – Alberts NZ

“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set that’s able to do so much. It’s an all-inclusive solution, which is really important. The security, the fact that it is a cloud-based platform, the quality of the audio and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ

Read More


Migrating to a Unified Comms solution: Souter Rural Industries

With cut-off dates looming to migrate to the fibre connection to their building, Souter Rural Industries’ in Auckland needed a reliable internet provider, and a new cloud communications service they could rely on.

Read More


Why Browser Password Managers Are Not Safe For Your Business

Are your staff using Google Chrome, Microsoft Edge or Apple Safari to save their passwords? Here are the risks it could have for your business through a cybersecurity breach.

Read More


5 Signs You Need A Unified Communications Consultant & What To Expect

Technology innovation is happening so fast that there’s an overwhelming number of options in the market. So how do you know when to seek out a unified communications consultant to find the right solution for you?

Read More


Business Communications: Loansmart Case Study

When Loansmart sought out a stable way to track and monitor their communications as well as reducing their costs, Great Outcomes introduced a communication solution that cut monthly costs by 16%.

Read More


Security Awareness Training: Star Health Case Study

How your staff respond to security risks will surprise you. Star Health has worked with Great Outcomes to choose a reliable cyber security training product for all staff. 

Read More


Work From Anywhere Contact Centre Security Tips

Remote working has exposed contact centres to widespread cyber security risks. Discover our work from home security best practices for contact centres to mitigate cyber threats.

Read More


Employee Satisfaction & Hybrid Working | Cloud Contact Centre Edition

With a cloud contact centre solution, you can implement hybrid work environments that promote better work-life balances and increase employee satisfaction.

Read More


6 Questions To Evaluate Your Customer Experience Strategy | CX Strategy

Customer experience management is more important than ever. Make it effortless for your customer to achieve their goals by developing a comprehensive CX strategy.

Read More


How To Transition To A Cloud Contact Center and Avoid Issues

In this article, we discuss how contact centres can take the leap to the cloud without issues. Discover the best cloud migration strategy for your contact centre.

Read More


Contact Centre Technology Trends for 2022

Our latest blog looks at the top contact centre technology trends for 2022. Get ready to Increase your revenue, improve customer experience and enhance operational efficiency.

Read More