Stay Ahead of the Game
injixo includes powerful tools for monitoring and managing Key Performance Indicators (KPIs). It gives call center planners and managers an always up-to-date overview of the state of play. Users can continuously monitor all relevant metrics, then proactively take corrective action to prevent over- or under-staffing situations.
Easily monitor all key variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), offered contact volumes and staffing levels. injixo enables quick, easy and informed intraday management.
Immediate, Meaningful Feedback
Stay informed with a constantly updated dashboard showing how actual compares to plan. Obtain all relevant metrics for any workload derived from external systems such as ACDs and from injixo forecasting, including the staffing that has been assigned in WFM.
Reduced Task Complexity
With injixo, there is no need to export data from different sources to clunky spreadsheets just to get a graphical visualization. Manual calculations are not required. Once your workloads are in place, injixo automatically analyses and presents them for you.