Great Outcomes Workforce Management Scholarships 2018

Great Outcomes' Workforce Management Scholarships 2018

Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018.  Applications close on 31/1/18.  To apply see details as below.

The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management.  Applicants must be existing contact centre employees within New Zealand, Australia or the Pacific Islands, working for any organisation in a contact centre role.  The two scholarship winners will be awarded one place each on the course; WFM 1-2-3 to be held in Auckland on 21,22 February 2018. This scholarship does not include any other expenses related to attending the course such as travel and accommodation expenses.

Applications must be in writing and must be received by 31/1/18, including the following:

  • • Provide a cover letter of no more than 2 A4 pages, and a brief CV of no more than 2 A4 pages (four A4 pages in total).  Include your contact details; email and phone number.
  • • Describe your background in contact centre roles and your achievements so far.  Outline your career objectives in the next 2 years, and how winning this scholarship could benefit your career plans and your company as well. Provide any other relevant information you feel would be useful in your application.
  • • Provide two referees who support your application (and have agreed to be referees), and can confirm your background and achievements to date

There is no cost to apply. Scholarship winners will be determined by Great Outcomes’ leadership team with CCiNZ General Manager, Nadene Gavigan. Winners will be advised directly in February 2018.  Winners need to be able to attend the course on the dates advertised.

Any questions about these scholarships can be raised through here.

Great Outcomes Workforce Management Scholarships 2017

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