Great Outcomes Limited appointed to New Zealand’s All-of-Government Consultancy Services Panel

Ministry of Business Innovation and Employment selects Great Outcomes Ltd.

Great Outcomes Limited; one of New Zealand’s longest established contact centre management consultancies, today announced that they have been appointed by the Ministry of Business Innovation and Employment to the All-of-Government Consultancy Services panel of providers. Great Outcomes has been appointed to provide services in four categories; Change Management, Human Resources, Operations Management and Risk, and Policy, Research and Development.

Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are extremely pleased to have been appointed to the All-of-Government Consultancy panel and look forward to providing services to New Zealand’s government agencies that require services from panellists. Great Outcomes has continuously developed its services and capability in contact centre management, particularly Customer Experience design, analysis and measurement since establishment in 2001. Our team of consultants has experience and skills that are highly relevant to all government agencies participating in the Consultancy Services panel contract.”

In New Zealand, Great Outcomes provides deep expertise in service performance measurement, analysis and operational improvement. In the field of omni-channel customer service delivery, it has the broadest service consultancy capability available. Great Outcomes is the partner of COPC Inc., the world’s leading authority on operations that support the customer experience, as well as a partner of 8×8 global cloud communications, and injixo cloud-based WFM services.

About Great Outcomes Limited

Great Outcomes Ltd. is a management consultancy specializing in operational performance for superior customer experience delivery. Great Outcomes assists clients to develop their service operations (contact centres, service centres, and IT Helpdesks) and optimises performance through customer experience research. Core business services are contact centre cloud-based software, customer experience research, and managed workforce planning services.

Key contact:

Giles Potter, Director
Email: [email protected]
Mobile: 027 497 1071



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