Executive Roundtable Luncheon

Great Outcomes – Zoom Customer Experience Series

Melbourne, Thursday 09 May


Reserve your spot now!

Join us at the modern McKillop Room at the Red Spice Road restaurant in Melbourne for an immersive journey into elevating customer experience! Discover the keys to creating exceptional interactions that leave a lasting impact. Don’t miss out on this opportunity to learn and connect with industry experts.

This event is FREE and will be held in person at Red Spice Road as well as online for remote guest registration.

Thursday 09 May 2024
12:00 PM – 02:30 PM (AEST) IN PERSON
2:45 PM 4:25 PM (NZT) ONLINE
McKillop Room at Red Spice Road, 141 Queen Street, Melbourne Victoria 3000

We want to foster, support and encourage increased leadership capability in the Customer Experience industry.

Come join Great Outcomes and Zoom on Thursday, May 9th at Red Spice Road in Melbourne for an exciting opportunity to connect, network, and engage with professional leaders in the CX industry.

What you can expect?

  • Personalisation in Customer Experience.
  • Multi-Channel Engagement
  • Empathy in Customer Experience.
  • Measuring Customer Satisfaction and Advocacy.
  • Exploring the AI-Powered Features.

Gain valuable insights into Zoom’s digital innovation prowess and explore the cutting-edge features of the Zoom Contact Centre platform, showcasing AI-driven, seamless digital customer interactions.


EVENT AGENDA

12:00 PM (AEST)Registration Opens
12:10 PM (AEST)Welcome & Introductions
12:15 PM (AEST)Lunch Starts
12:45 PM (AEST) | 2:45 PM (NZT)Online Event Lobby Opens
12:55 PM (AEST) | 2:55 PM (NZT)Online Event Starts & Host & Panellists Introductions
01:10 PM (AEST) | 3:10 PM (NZT)Panel Discussion
01:40 PM (AEST) | 3:40 PM (NZT)Zoom Presentation
02:00 PM (AEST) Afternoon Coffee
02:25 PM (AEST) | 4:25 PM (NZT)Online Event Ends
03:00 PM (AEST) In Person Event Ends

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