Loading Events

« All Events

  • This event has passed.

Vocal Makeover

Course Outline Register Now
$375 September 28, 2016 @ 10:00 am - 11:30 am

Proven Techniques for a Winning Voice

If used properly, your voice can support and enhance your verbal message. However, sometimes distracting vocal mannerisms can creep into your speech, negatively impacting your professional image. This seminar will help you become aware of the most common speaking distractions and give you specific tips and techniques for improvement so you can communicate with confidence. You’ll learn about the seven vocal elements and how you can improve each one so your voice becomes a finely tuned instrument for telephone communications.

 Seminar attendees will learn to:

  • Identify effective warm-ups for your voice to maximize clarity.
  • Identify and eliminate frequent verbal mishaps and “verbal viruses.”
  • Correct volume and tempo speaking problems.
  • Find the optimal telephone voice pitch.
  • Change voice inflection to be more upbeat, energetic, and enthusiastic.

Facilitated by: Giles Potter, Director, Great Outcomes

Giles is a speaker, author and experienced Consultant, who has been providing training and development guidance for over 11 years, after holding senior roles in the financial services industry.  As a Consultant, Giles has worked with Executive leaders in many of New Zealand’s government agencies and multinational corporations.

Seminar Access:

Access to web seminars in the Masters Series is provided via an Internet connection and a separate audio (telephone) connection. Two days prior to each seminar, you will receive email access instructions for the web portion and the telephone number to call.

Web Seminar Cost:  The cost of your first connection is $375 + GST An unlimited number of students may attend via a single web/audio connection.


Attend the nine core sessions in the Frontline Fundamentals Track and take the Mastery Exam to earn certification. Students achieving 80% or higher score on the exam will receive certification from The Call Centre School. The certification processing fee per student is $35 for web seminar attendees; there is no certification charge for classroom participants.

Registration Policy

Cancellation Policy