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Selling through Service

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$375 November 9, 2016 @ 10:00 am - 11:30 am

Selling through Service: Increasing Revenues with Customer-Focused Selling

Selling isn’t just for sales reps anymore. As more call centers move toward up-selling and cross-selling, yesterday’s customer service agent needs to be today’s well-rounded service and sales representative with the knowledge and skills to develop and close sales and ensure a quality experience for each customer. This session will provide the basics of how to make the most of inbound sales opportunities, both in pure sales and service/sales environments. You’ll gain new perspectives on how up-selling can benefit the customer and create a mindset on how to maximize the customer relationship as well as the company’s bottom line.

 Seminar attendees will learn to:

  • Identify sales opportunities in the everyday service environment.
  • Identify up-sell opportunities at the end of a regular sales transaction.
  • Overcome fear and reluctance to making the additional offer.
  • Position every sale from the customer’s perspective.
  • Select the right words to support a “relationship selling” interaction.

Facilitated by: Giles Potter, Director, Great Outcomes

Giles is a speaker, author and experienced Consultant, who has been providing training and development guidance for over 11 years, after holding senior roles in the financial services industry.  As a Consultant, Giles has worked with Executive leaders in many of New Zealand’s government agencies and multinational corporations.

Seminar Access:

Access to web seminars in the Masters Series is provided via an Internet connection and a separate audio (telephone) connection. Two days prior to each seminar, you will receive email access instructions for the web portion and the telephone number to call.

Web Seminar Cost:  The cost of your first connection is $375 + GST An unlimited number of students may attend via a single web/audio connection.


Attend the nine core sessions in the Frontline Fundamentals Track and take the Mastery Exam to earn certification. Students achieving 80% or higher score on the exam will receive certification from The Call Centre School. The certification processing fee per student is $35 for web seminar attendees; there is no certification charge for classroom participants.

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