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Operations & Business Management Series

Course Outline Register Now
$3,375 September 22, 2016 @ 10:30 am - November 24, 2016 @ 12:00 pm

A series of 10 webinars covering the vital skills needed to develop your Customer Contact Management skills further.

Held on Thursday mornings between 10.30am – 12.00pm.  For each registration you can have an unlimited number of participants at your site, so fill the room!

Just $375.00+ GST per session for a first connection. Register for individual courses or for the entire series!


Classes in the Series:

Introduction to Workforce Management

Key Performance Indicators – Managing a Call Centre by the Numbers

Making the Match: Recruiting Contact Centre Staff

Introduction to Call Centre Technology: Understanding Call Centre Technologies

Telecommuting That Works: Strategies for Utilizing Remote Agents

A Winning Vision: Essentials of Strategic Planning for Call Centre Leaders

Dollars and Sense: Basics of Finance for Today’s Call Centre Professionals

Making the Case: Business Case Development and Project Management

Business Process Improvement: Six Sigma and Beyond

Analytics and Reporting: Developing a Contact Centre Reporting Plan