A series of 9 webinars covering the vital skills needed by new Customer Service Representatives, particularly as an introduction to life of a contact centre frontline staff member. Held on Wednesday mornings between NZT 10:00am – 11:30am.
General “customer service skills” are a critical component of the frontline training program. With increased focus on customer satisfaction and retention, frontline training should include spoken communication skills (“what you say” and “how you say it”) as well as techniques for turning around negative customer situations.
These 90 minute web seminars on Tuesday mornings fit very nicely into any induction period. For each registration you can have an unlimited number of participants at your site or location, so fill the room with your new hires! Register now for the entire series and receive a discount – pay for 8 classes and join all nine!
Series dates: Wednesdays starting 21 September 2016. Entire series, NZ$3000 + GST, one fee per site/location, so fill the room!
Classes in the Series: