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2015 Voice of the Customer NZ Study Research Presentation – Wellington

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Free April 7, 2016 @ 3:30 pm - 5:30 pm

Great Outcomes is excited to invite you to the presentation of Great Outcomes’ 2015 Voice of the Customer New Zealand StudyLast November – December 2015 organisations in New Zealand were invited to respond to our survey about their expectations, approach and experience with Voice of the Customer (VoC) management. 

The survey has incredibly useful and interesting insights about VoC practices and strategies used in New Zealand today.  For example, the study found that while many have taken up VoC programmes, most (77%) are still relatively new initiatives and have been in place for only 5 years or less. Given this, respondents stated they have solid plans to develop further their VoC in 2016 to gain more from the activity. We look forward to sharing the many other great findings with you.

Join us either in Auckland or Wellington to hear insightful presentations by the research authors, Giles Potter and Kimberley Porter of Great Outcomes. Learn many practices about VoC that will improve your organisation’s programme further. If you’re about to embark on VoC, this is your chance to understand best practices and strategies from fact-based research and actual experience.


Date and Time:  Thursday 7 April, 3.30pm-5.30pm

Venue: West Plaza Hotel, 110 Wakefield Street, Te Aro, Wellington, 6142

RSVP: Book your complimentary ticket before 5 April to secure your place.


Join us for a drink, chat and something to eat after the presentation!

All attendees will receive a complimentary copy of the final report giving the status of best practices in Voice of the Customer management in New Zealand today.


If you have any questions about the study or the presentation please contact the study leader, Kimberley Porter by email: [email protected]


To attend our Auckland presentation, click here to book your complimentary ticket.


The 2015 Voice of the Customer New Zealand Study has been sponsored by VIGIL