COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand

COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand.

Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We believe that the New Zealand public deserves higher levels of service, quality and customer satisfaction and we are excited to be partnering with Great Outcomes Ltd. as we believe this will increase the opportunities for New Zealand based organisations to access our high quality customer experience consulting and world-class management training services.”

Together COPC Inc. and Great Outcomes will provide unrivalled expertise in service performance measurement and analysis. In the field of omni-channel customer service delivery, this brings together New Zealand’s broadest service consultancy capability, including COPC’s 20 years of benchmark data and Great Outcomes’ reputation and history in contact centre improvement, contact centre software, and workforce optimisation resources.

Giles Potter, Director of Great Outcomes Ltd, said in Auckland, “We are very pleased to announce this partner agreement, COPC’s comprehensive performance management system the COPC Customer Service Provider Standard will bring global, proven methodologies for contact centre and customer experience improvement. Our clients will benefit immensely from engagement with the internationally respected services and capability that COPC has created.”

About Great Outcomes Limited

Great Outcomes Ltd. is a management consultancy specializing in operational performance for superior customer experience delivery. Great Outcomes assists clients to develop their service operations (contact centres, service centres, and IT Helpdesks) and optimises performance through customer experience research. Core business services are contact centre software and consultancy, managed WFM services, and customer experience research. Founded in 2001, Great Outcomes is the New Zealand partner for global cloud-based contact centre software 8×8, injixo and a reseller of QuestionPro the customer experience survey platform.

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COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. With a focus on driving improvement, the company provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by developing the COPC® Family of Standards and helping call centres improve their performance. Today the company works with hundreds of leading brands worldwide to optimize key customer touch points and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, Florida, U.S., and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.

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