Contact Centre Software
8×8 Contact Centre
8×8 Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. 8×8’s solution is completely cloud-based, significantly reducing both your capital and operating expenses.
8×8 Global Cloud Communications
Call centre software that transforms customer service
Any Media
Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting.
Reliability and Security
8×8’s reliability, security and compliance make it an ideal choice for companies that need high reliability or that must satisfy the requirements of PCI, FISMA, FIPS, Safe Harbor or HIPAA (tailored BAAs available).
Analytics Increase Agent Productivity
8×8’s intuitive, web-based user interface lets agents work anywhere, while centralised management and reporting features empower supervisors to manage everything from agent scheduling to coaching, recording and call intervention.
Connect Locally. Manage Globally
8×8’s secure and redundant data centres help unite and manage all your contact centres into one seamless global support organisation. Agents can work from anywhere, and smart call routing quickly connects customers with the right agents—anywhere in the world.
Ask Great Outcomes now for a discussion or demonstration to get started with 8×8. Contact Us Now.
Workforce management
Great Outcomes is pleased to present a range of workforce management applications to clients.
We can meet your requirements with a range of powerful and easy-to-use cloud based workforce management applications for forecasting, scheduling and intraday management. Get help to improve your resourcing of your operation better, achieve lower costs and still meet your service delivery goals.
Workforce management software comprises five key features:
- Forecast – Fully automated forecasting integrated to your ACD for channel volume data
- Schedule – Improve your scheduling through optimisation, possible through software and cannot be matched by spreadsheets
- Real time Intraday management dashboards
- Reporting – historical data to present actual performance for your centre and agent-level results on KPI goals
- Agent Dashboard – Agent self-service portal for employees own schedule and future commitments.
Secure
Secure cloud computing environments available today, engineered to provide enterprise-grade security and safety for your data as well as maximum uptime.
Scalable
Whether you have 10, 100 or 1000 frontline service reps, cloud applications will scale with your needs. There is no need to upgrade and fine tune your server infrastructure, leaving your IT department to focus on activities.
No Capex
Delivered as a service in the cloud, you don’t need costly server hardware, upfront capital investment, a big IT project or ongoing maintenance costs.
Mobile
With mobile-ready applications, team members can easily access their schedules on their own smartphone or tablet.
Always up to date
You can capitalize on the latest functionality and most current operating environment without waiting.
‘Ask the Expert’ Webinars
WFM users and those looking to get started with a cloud WFM application can access our ‘Ask the Expert’ webinars. A hosted live webinar that covers any topic from workforce management and optimisation, quality monitoring and assurance.
Our ‘Ask the Expert’ webinars offer convenient access to expert advice and information. Participants will benefit from having their specific questions answered by our experts, hearing the questions that others in the field have, and learning from real life examples.
Questions may be submitted in advance when you register.
‘Ask the expert’ webinars are scheduled regularly and announcements regarding the subject and time will be posted in advance so do visit our Events page regularly to see what’s new and register.
Ask Great Outcomes now for a discussion or demonstration. Contact us now.
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