In this first episode of Fast Forward, Giles Potter of Great Outcomes meets with Jody Paddy, Head of Contact Centre at Vocus New Zealand. Watch as Jody outlines the fast technology transformation bringing two years planned changes into a rapid rollout.
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Fifth Quadrant and AusContact have very generously provided Great Outcomes with their latest benchmark results about survey usage in Australian contact centres. 143 contact centres were surveyed and yet a significant proportion do not have a post-call survey in place. Creating and launching a survey tool is relatively easy. Great Outcomes Director Giles Potter outlines the many ways you can benefit from having a survey in place to measure Customer Experience. Enter your details to download the whitepaper below. If you would like a call right away about ...
Vili Pedro and Eleni O'Keefe, Team Leaders of NZ Post Contact Centre proudly receiving their certificate after completing Great Outcomes' Contact Centre Supervision Classroom Course in June.
Stephen Hunter, Service Enhancement Analyst of Auckland Transport proudly receiving his certificate after completing Great Outcomes' Quality Assurance course in August.