News


NZ Sign Language Week 2021, 10-16 May

Great Outcomes is very proud to support NZSL week and congratulates all companies in Aotearoa NZ that have a video channel and sign linguists to support the Deaf community.

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Case Study: Life Can Be Hard. Make Yours Easier With Great Outcomes – Symmetry HR

When Symmetry HR needed a communications partner to revamp their systems they reached out to Great Outcomes. The system chosen is more flexible, helps them be more responsive to customers, and cut costs to boot!

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Case Study: Work Smarter, Not Harder – Alberts NZ

“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set that’s able to do so much. It’s an all-inclusive solution, which is really important. The security, the fact that it is a cloud-based platform, the quality of the audio and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ

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Case Study: Double the bang for half the buck! NZ Assist’s new dialler

“We would have never found a solution that achieved the kind of results we’ve had without Great Outcomes” states Steve Reck, NZ Assist’s Contact Centre Consultant.

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Fast Forward with Jody Paddy at Vocus

In this first episode of Fast Forward, Giles Potter of Great Outcomes meets with Jody Paddy, Head of Contact Centre at Vocus New Zealand. Watch as Jody outlines the fast technology transformation bringing two years planned changes into a rapid rollout.

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Making calls to prospects or customers?

Integrating your CRM with your phone system will improve effectiveness of your outbound calls.

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New Zealand Reseller News Innovation Awards – Finalists Announced!

We're finalists in the NZ Reseller News Awards 2020!

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Measuring Customer Experience: Post-call surveys are great tools

Fifth Quadrant and AusContact have very generously provided Great Outcomes with their latest benchmark results about survey usage in Australian contact centres. 143 contact centres were surveyed and yet a significant proportion do not have a post-call survey in place.  Creating and launching a survey tool is relatively easy.  Great Outcomes Director Giles Potter outlines the many ways you can benefit from having a survey in place to measure Customer Experience. Enter your details to download the whitepaper below.   If you would like a call right away about ...

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Contact Centre Supervision Classroom Course

Vili Pedro and Eleni O'Keefe, Team Leaders of NZ Post Contact Centre proudly receiving their certificate after completing Great Outcomes' Contact Centre Supervision Classroom Course in June.

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Quality Assurance and Customer Experience Measurement Course

Stephen Hunter, Service Enhancement Analyst of Auckland Transport proudly receiving his certificate after completing Great Outcomes' Quality Assurance course in August.

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