Blog


Case Study: Work Smarter, Not Harder – Alberts NZ

“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set that’s able to do so much. It’s an all-inclusive solution, which is really important. The security, the fact that it is a cloud-based platform, the quality of the audio and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ

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Case Study: Double the bang for half the buck! NZ Assist’s new dialler

“We would have never found a solution that achieved the kind of results we’ve had without Great Outcomes” states Steve Reck, NZ Assist’s Contact Centre Consultant.

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Fast Forward with Jody Paddy at Vocus

In this first episode of Fast Forward, Giles Potter of Great Outcomes meets with Jody Paddy, Head of Contact Centre at Vocus New Zealand. Watch as Jody outlines the fast technology transformation bringing two years planned changes into a rapid rollout.

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Making calls to prospects or customers?

Integrating your CRM with your phone system will improve effectiveness of your outbound calls.

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New Zealand Reseller News Innovation Awards – Finalists Announced!

We're finalists in the NZ Reseller News Awards 2020!

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Measuring Customer Experience: Post-call surveys are great tools

Fifth Quadrant and AusContact have very generously provided Great Outcomes with their latest benchmark results about survey usage in Australian contact centres. 143 contact centres were surveyed and yet a significant proportion do not have a post-call survey in place.  Creating and launching a survey tool is relatively easy.  Great Outcomes Director Giles Potter outlines the many ways you can benefit from having a survey in place to measure Customer Experience. Enter your details to download the whitepaper below.   If you would like a call right away about ...

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