Blog


Top Unified Communications as a Service (UCaaS) Providers in 2021

Unified Communications as a Service is a cloud-based model that combines multiple communication channels in a single platform for maximum productivity, security and versatility. Discover the top-rated UCaaS vendors in this article.

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A Cyber Security Guide To Legacy Systems

Legacy systems are end-of-life, unsupported software or devices that organisations no longer maintain, but continue to operate. Find out more about the security risks associated with legacy systems in this article.

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Cert NZ’s 2021 Update – Cyber Attacks Are On The Rise

Here at Great Outcomes, we aim to inform our readers of the cyber security threats in New Zealand and Australia. We discuss password managers, ransomware and more critical controls to help you take action against cyber attacks.

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NZ Sign Language Week 2021, 10-16 May

Great Outcomes is very proud to support NZSL week and congratulates all companies in Aotearoa NZ that have a video channel and sign linguists to support the Deaf community.

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Case Study: Life Can Be Hard. Make Yours Easier With Great Outcomes – Symmetry HR

When Symmetry HR needed a communications partner to revamp their systems they reached out to Great Outcomes. The system chosen is more flexible, helps them be more responsive to customers, and cut costs to boot!

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Case Study: Work Smarter, Not Harder – Alberts NZ

“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set that’s able to do so much. It’s an all-inclusive solution, which is really important. The security, the fact that it is a cloud-based platform, the quality of the audio and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ

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Fast Forward with Jody Paddy at Vocus

In this first episode of Fast Forward, Giles Potter of Great Outcomes meets with Jody Paddy, Head of Contact Centre at Vocus New Zealand. Watch as Jody outlines the fast technology transformation bringing two years planned changes into a rapid rollout.

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Making calls to prospects or customers?

Integrating your CRM with your phone system will improve effectiveness of your outbound calls.

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New Zealand Reseller News Innovation Awards – Finalists Announced!

We're finalists in the NZ Reseller News Awards 2020!

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Measuring Customer Experience: Post-call surveys are great tools

Fifth Quadrant and AusContact have very generously provided Great Outcomes with their latest benchmark results about survey usage in Australian contact centres. 143 contact centres were surveyed and yet a significant proportion do not have a post-call survey in place.  Creating and launching a survey tool is relatively easy.  Great Outcomes Director Giles Potter outlines the many ways you can benefit from having a survey in place to measure Customer Experience. Enter your details to download the whitepaper below.   If you would like a call right away about ...

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