39 results for author: Janeeca Soriano


Contact Centre Supervision Classroom Course

Vili Pedro and Eleni O'Keefe, Team Leaders of NZ Post Contact Centre proudly receiving their certificate after completing Great Outcomes' Contact Centre Supervision Classroom Course in June.

Quality Assurance and Customer Experience Measurement Course

Stephen Hunter, Service Enhancement Analyst of Auckland Transport proudly receiving his certificate after completing Great Outcomes' Quality Assurance course in August.

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8×8 Communications Cloud Dinner on the eve of the #NZCIO Summit

In Langham Hotel, Auckland last night prior to the CIO Summit, Great Outcomes' hosted an evening exclusively for IT and Contact Centre Consultants where 8x8 Communications Cloud product was demonstrated.     Giles Potter, Director of Great Outcomes and Paula Gill, Regional Channel Manager, A/NZ, for 8x8  presented the capability, mobility, and advantageous UC and CCaaS solution from 8x8. For five consecutive years, 8x8 has been a Gartner Magic Quadrant Leader, Worldwide for Unified Communications. They showcased how 8x8's omni-channel solutions provide a consistent customer experience across multiple channels with the ...

Great Outcomes Support Desk – Queen’s Birthday Closed

Please note that Great Outcomes Support Desk is closed for all clients on 5 June for the Queen's Birthday. We hope you will enjoy the holiday with your family and friends. For any urgent service requests on weekends or Public Holidays please text or call (+64) 27 497 1071  

Great Outcomes presents 8×8 Global Cloud Communications, the second time around!

We are pleased to have hosted a breakfast event presenting 8×8 Global Cloud Communications again in Auckland and for the first time in Wellington. We kicked off in Auckland with a delightful breakfast and introduction from Giles Potter, Director of Great Outcomes. We then proceeded to a presentation from Paula Gill, Regional Channel Manager of 8×8 Australia and New Zealand. 8x8's Senior Sales Engineer, Jamaal Savwoir joined us via Virtual Meeting to discuss 8x8 Virtual Contact Centre in Auckland, and Dinesh Bedi, 8x8 Regional Sales Engineer, who presented in Wellington.  Thanks to all our guests who attended the breakfasts. Auckland ...

Scholarship Winners attain Mastery level in WFM 1-2-3

At our WFM 1-2-3 course in February, there was a high level of achievement for the course. The two Great Outcomes WFM Scholarship 2017 winners both attended the course and both achieved Mastery level passing with grades above 80%.     Pictured is Giles Potter, Director of Great Outcomes presenting Scholarship winner Sofia Zajkowski with her Mastery certificate in WFM 1-2-3.  Sofia is a Quality Lead at Concentrix where she has worked since 2015.  Also shown is Bridget Hewitt-Cartwright, Site Delivery Manager at Concentrix, Auckland.    

Great Outcomes Workforce Management Scholarships 2018

Great Outcomes will be offering two scholarships in 2018 for contact centre employees who would like to further their career through training in workforce management. Each scholarship is valued at $2688 including GST, and will be awarded in early February 2018.  Applications close on 31/1/18.  To apply see details as below. The Great Outcomes WFM scholarships offer two fully funded places on the Great Outcomes WFM 1-2-3 course for people who have shown initiative, enthusiasm, and capability in their contact centre career to date, and would like to enhance their skills through formal training in workforce management.  Applicants must be ...

Workforce Management Scholarships Winners 2017

  Great Outcomes is pleased to announce that Sofia Zajkowski, Quality Analyst from Concentrix and Kalesh Patel, Customer Services Team Leader of OfficeMax are the winners of the Workforce Management Scholarships. Giles Potter, Director of Great Outcomes commended them on their win. The Workforce Management Scholarship recognises outstanding contact centre employees who demonstrate the potential to become industry leaders and who would like to further their career through training in workforce management. Each scholarship winner received a fully paid place on the internationally respected course; WFM 1-2-3 held in Auckland on 15,16 ...

COPC Inc. Signs Agreement with Great Outcomes Limited

COPC Inc. Expands Services to New Zealand COPC Inc., the world’s leading authority on operations which support the customer experience, today announced that they have signed an agreement with Great Outcomes Limited, one of New Zealand’s longest established specialists in customer service management, to help expand and grow COPC Inc.’s services in New Zealand. Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. explained, “New Zealand has a well-established contact centre industry, but our research indicates that the level of service being provided by these contact centres to their consumers has stalled in the last few years. We ...