67 results for author: Giles Potter


Customer Experience Metrics That Change The Whole Picture

Discover how contact centres are transforming their customer experience (CX) with metrics that unveil a comprehensive CX picture

Top Unified Communications as a Service (UCaaS) Providers in 2021

Unified Communications as a Service is a cloud-based model that combines multiple communication channels in a single platform for maximum productivity, security and versatility. Discover the top-rated UCaaS vendors in this article.

A Cyber Security Guide To Legacy Systems

Legacy systems are end-of-life, unsupported software or devices that organisations no longer maintain, but continue to operate. Find out more about the security risks associated with legacy systems in this article.

Cert NZ’s 2021 Update – Cyber Attacks Are On The Rise

Here at Great Outcomes, we aim to inform our readers of the cyber security threats in New Zealand and Australia. We discuss password managers, ransomware and more critical controls to help you take action against cyber attacks.

NZ Sign Language Week 2021, 10-16 May

Great Outcomes is very proud to support NZSL week and congratulates all companies in Aotearoa NZ that have a video channel and sign linguists to support the Deaf community.

Case Study: Life Can Be Hard. Make Yours Easier With Great Outcomes – Symmetry HR

When Symmetry HR needed a communications partner to revamp their systems they reached out to Great Outcomes. The system chosen is more flexible, helps them be more responsive to customers, and cut costs to boot!

Case Study: Work Smarter, Not Harder – Alberts NZ

“GoToConnect, GoToMeeting and GoToWebinar is quite a unique product set that’s able to do so much. It’s an all-inclusive solution, which is really important. The security, the fact that it is a cloud-based platform, the quality of the audio and the video are all important to us." - Nakita de Wit, General Manager, Alberts NZ

Case Study: Double the bang for half the buck! NZ Assist’s new dialler

“We would have never found a solution that achieved the kind of results we’ve had without Great Outcomes” states Steve Reck, NZ Assist’s Contact Centre Consultant.

Fast Forward with Jody Paddy at Vocus

In this first episode of Fast Forward, Giles Potter of Great Outcomes meets with Jody Paddy, Head of Contact Centre at Vocus New Zealand. Watch as Jody outlines the fast technology transformation bringing two years planned changes into a rapid rollout.

Making calls to prospects or customers?

Integrating your CRM with your phone system will improve effectiveness of your outbound calls.