8×8 Virtual Contact Center Reliability and Security

Mission-critical reliability

8×8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how 8×8 delivers an average core call flow processing uptime of 99.997%.

No single point of failure

8×8 communications are designed with built-in redundancy and no single point of failure. Our highly secure, top-tier data centers are located in geographically dispersed sites across the globe. These data centers are SSAE 16 audited and provide automatic and transparent failover to prevent disruptions in service.

Business continuity from the cloud

Because they’re hosted in the cloud, 8×8 communications offer substantial business continuity and disaster recovery protections.
Using a web browser or mobile app, it’s easy to remotely reroute communications from locations experiencing problems to unaffected offices or remote workers anywhere in the world. Many of our customers have kept doing business despite hurricanes, floods and other disasters because of 8×8’s flexibility.

Enterprise-Ready

8×8 solutions are rated as Enterprise-Ready by the prestigious Skyhigh Networks CloudTrust™ program. Services with this designation satisfy the most stringent Cloud Security Alliance (CSA) requirements for data protection, identity verification, service security, business practices and legal protection.

Source: https://www.8×8.com/why-8×8/security-and-compliance