8×8 Virtual Contact Centre

8×8 Virtual Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. 8×8’s solution is completely cloud-based, significantly reducing both your capital and operating expenses.

 8×8 Global Cloud Communications
Call centre software that transforms customer service

Any Media
Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting.

Reliability and Security
8×8’s reliability, security and compliance make it an ideal choice for companies that need high reliability or that must satisfy the requirements of PCI, FISMA, FIPS, Safe Harbor or HIPAA (tailored BAAs available).

Analytics Increase Agent Productivity
8×8’s intuitive, web-based user interface lets agents work anywhere, while centralised management and reporting features empower supervisors to manage everything from agent scheduling to coaching, recording and call intervention.

Connect Locally. Manage Globally
8×8’s secure and redundant data centres help unite and manage all your contact centres into one seamless global support organisation. Agents can work from anywhere, and smart call routing quickly connects customers with the right agents—anywhere in the world.

Ask Great Outcomes now for a discussion or demonstration to get started with 8×8. Contact Us Now.