8×8 Virtual Contact Center – Powering global customer conversations

8x8 Global Cloud Communications

Transform global customer serviceglobal-customer-service

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based 8×8 Global Contact Center is extremely flexible, quick to deploy and simple to use, with all the extras you need to make global, worldwide contact center management a snap.

Connect locally—everywhere

Look local and professional, everywhere you do business—in the next state or on faraway continents. 8×8’s secure and reliable top-tier datacenters ring the world, providing worldwide business resilience. And our patented geo-routing capabilities send calls to the nearest datacenter, so customers don’t experience the voice delays that confuse and derail international conversations.

Manage globally—with one great systemUse Virtual Contact Center Analytics on any device.

Manage a single system that covers the world. See ALL your operations at a glance, with easy-to-read dashboards, analytics and reports. Or drill down, for extra detail on one region. Configure and manage routing rules, IVR scripts—even CRM integrations—from the same configuration environment for the entire global system.

 

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