8×8 Virtual Contact Center Multi-Channel
Multi-Channel Contact Center
Let your customers choose the channels they communicate on — or change them if they want. With 8×8, you can manage customer contacts with a 360-degree view of all of a customer’s communications on all channels, including phone, email, chat and the web.
Selectively extend chat to your most important web visitors while balancing the existing demands on your service organization. Customers appreciate the attention during their time of need, while your sales teams engage with high-value prospects.
Most customers start their interactions with you on the web. With Web Callback your customers can get access to the people who can help them with the touch of a button without having to wait on hold.