8×8 100% Cloud Based Solution

Everything you need in one place

Eighteen. That’s the number of different communications vendors the average contact center has to mange. We offer a much simpler, more efficient alternative to patchwork solutions. With 8×8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.

Multi-Channel Contact Center

Meet your customers on the channels they choose: phone, email, chat and more.

Let your customers choose the channels they communicate on — or change them if they want. With 8×8, you can manage customer contacts with a 360-degree view of all of a customer’s communications on all channels, including phone, email, chat and the web.

• – Easy and Efficient
• – No Need to Hold

Workforce Management for 8×8 Virtual Contact Center

It’s the first-ever cloud mashup of contact centers and workforce management solutions. 8×8 and Teleopti have combined their best-of-breed solutions to help you better serve your customers and control contact center costs.

Enhance customer relationships with the power of Teleopti and 8×8

• – Use the intelligence of 8×8 to reduce interaction time, increase first-call resolution and enhance the customer experience
•  – Increase contact center staffing efficiency up to 30% with Teleopti’s powerful forecasting and scheduling capabilities
• – Interact with customers on the channel of their choice: voice, email, chat, voicemail or web
• – Improve agent satisfaction with better scheduling, preference management and request handling
• – Manage the performance of your contact center with Teleopti’s powerful reporting capabilities
• – Keep your contact center and personnel management up to date with zero-hassle, automatic cloud-based upgrades from 8×8 and Teleopti
• – Refine agent schedules with continuous data collection, for better staffing efficiency

Cloud contact center and workforce management as a single integrated solution

8×8 and Teleopti offer a tightly integrated best-of-breed solution that improves the customer experience, increases profitability, and makes your business stand out from the competition.