9 results for month: 10/2016


Great Outcomes hosts 8×8 Global Cloud Communications

Great Outcomes was proud to host  a breakfast to launch 8x8 Global Cloud Communications here in New Zealand.  We're pleased to have had Paula Gill, Regional Channel Manager of 8x8, Australia and New Zealand, together with Jamaal Savwoir, Senior Sales Engineer of 8x8, who gave insightful presentations about what makes 8x8 stand out—and why 8x8 is a must-shortlist global cloud communications platform for every business.  Giles Potter welcoming the guests Paula Gill introduces 8x8 Jamaal Savwoir presented 8x8 Virtual Contact Center 8x8 has been ranked as a Leader in Gartner's 2016 Magic Quadrant for Unified Communications as a Service ...

8×8 Global Cloud Communications Breakfast Meeting Materials

Hi   8x8 Virtual Contact Center 8x8 Virtual Contact Center Product Summary 8x8 Virtual Contact Center Quality Management Enterprise Communications as a Service Virtual Office Pro Datasheet Virtual Office for Salesforce Channel    

Concentrix NZ completes world first – 10 centers certified to COPC OPS Standard

Concentrix delivery centre based in Auckland, New Zealand, has become the country's first organisation to be certified to the COPC Outsource Service Provider (OSP) standard, and the only company in the world to have 10 centres globally that are certified to this standard. Peter Monk, Country General Manager Australia and New Zealand described it as being certified by 'the' standard in the contact centre business and a cause for great celebration. We wholeheartedly agree with him! Well done Concentrix, that's a great achievement. http://www.reseller.co.nz/article/578204/100-new-jobs-hit-nz-synnex-subsidiary-receives-glowing-kiwi-data-centre-re...

8×8 Virtual Contact Centre

8x8 Virtual Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. 8x8's solution is completely cloud-based, significantly reducing both your capital and operating expenses.  8x8 Global Cloud Communications Call centre software that transforms customer service Any Media Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting. Reliability and Security 8x8’s reliability, security and compliance make it an ...

Sending Surveys with QuestionPro Online Survey Questionnaire Tool has never been easier

By Raj Roy Corporate Branding and Digital Marketing Manager at QuestionPro Online Survey Questionnaire Tool Over the last 10 years, QuestionPro’s online survey questionnaire tool has been the spearhead in evolving online survey technology. We also believe that while underlying advances in technology is rock bed, improving user interface is the most critical aspect! After all what good is a powerful piece of software code if it is not accompanied by an easy to use interface? Keeping in line with our online survey questionnaire tool enhancement values, we have made one of the most radical changes to our survey sending interface. Here is ...

Measure Customer Loyalty with Customer Satisfaction Surveys

By Santa Rimsevica Digital Marketing Manager at QuestionPro With all the talk of data security as of late, it is important that we address another aspect of security – namely customer security. Marketers measure customer loyalty and spend considerable time and resources attempting to understand and master it. This has been going on for as long as there has been competition. As a topic, customer loyalty has been thoroughly researched by academics and practitioners alike. A few things that we know about loyal customers: 1. Sharing their experiences with family, friends, and colleagues is not an issue 2. Once they find a vendor they like they ...

Just one in five customers get through to a business the first time they call

By Sam Heggie - Collins,  HEGGIE-COLLINS Contact Centre News™ Editor-in-Chief. Contact Centre NEWS™ is a market information website for the UK contact centre industry. The site aims to become the leading distributor of customer contact related news and press releases. PRESS RELEASE: When they last called a company, just 22% of people said their call was answered the first time they rang, meaning a significant number of customers could be slipping through the net. That’s according to research released today by 8×8, the leading provider of global Enterprise Communications as a Service (ECaaS). More than a third (35%) of those who ...

8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth

Announces New Global Data Centers, Localization Capabilities, and Customer Support Centers 8x8, Inc., the leading provider of global Enterprise Communications as a Service (ECaaS), today announced its expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. This will include the addition of three new data centers in Singapore, The Netherlands and Brazil; full localization capabilities (end user application and portal localization) for an additional six languages - French (two dialects), German, Dutch, ...

8×8 Positioned as a Leader in the Gartner Magic Quadrant for UCaaS, Worldwide for 5th Consecutive Year

8x8, Inc., the leading provider of global Enterprise Communications as a Service (ECaaS), today announced that the company has been recognized by Gartner as a Leader in the August 23, 2016 "Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide for the fifth consecutive year. This is validation for 8x8's momentum in the mid-market and enterprise segment; the reach of its global network, delivery and deployment capabilities; and the high quality, reliability and security of its global cloud communications solutions. According to Gartner, "The UCaaS market as a whole is transitioning from the 'early adopter phase' to the 'early ...