13 results for month: 09/2016


8×8 Virtual Contact Center Reliability and Security

Mission-critical reliability 8x8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how 8x8 delivers an average core call flow processing uptime of 99.997%.   No single point of failure 8x8 communications are designed with built-in redundancy and no single point of failure. Our highly secure, top-tier data centers are located in geographically dispersed sites across the globe. These data centers are SSAE 16 audited and provide automatic and transparent failover to prevent disruptions in service.   Business continuity ...

8×8 Virtual Contact Center – Powering global customer conversations

Transform global customer service Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based 8x8 Global Contact Center is extremely flexible, quick to deploy and simple to use, with all the extras you need to make global, worldwide contact center management a snap. Connect locally—everywhere Look local and professional, everywhere you do business—in the next state or on faraway continents. 8x8’s secure and reliable top-tier datacenters ring the world, providing worldwide business resilience. And our patented geo-routing capabilities send calls to the nearest datacenter, ...

8×8 Virtual Contact Center Analytics

Transform Contact Center Performance Virtual Contact Center Analytics helps you: • Quickly identify significant trends in how you are serving your customers with “at a glance” visualizations. • Filter out the noise and focus on the things that are impacting your customers’ experiences. • Identify high performing agents and those who need coaching or assistance. • Detect performance anomalies to catch issues before they become widespread. • Stay on top of your team’s performance, no matter where they are. • Create custom reports that help you see what is important to your business Dashboards for Instant ...