13 results for month: 09/2016


injixo Community

Join injixo Community is a free service for all injixo users that provides the opportunity to get in touch with your peers and expand your professional network. Accessible using any type of device, injixo Community is actively monitored and moderated by our Workforce Management experts. Always Accessible If you have business-related questions or just want to share your thoughts, hints and tips with other call center professionals, injixo Community is available 24/7 to help you get the most from injixo - and do your job efficiently and effectively. Questions Feel free to search the large and expanding knowle...

injixo Learn

Online Learning injixo Learn is our cloud-based Learning Management System (LMS). It provides cost-effective and comprehensive curriculum of cutting-edge cloud learning courses powered by The Call Center School (TCCS). TCCS and injixo Learn With injixo Learn, tailored cloud learning programs are available for all employees in all roles and at all levels in the call center, from agent to call center manager. The current TCCS training programs include Call Center Supervision, Frontline Fundamentals, Quality Assurance and Workforce Management. Interactive Learning All of our educational programs are developed by ...

injixo Me

  Agent Self-Service injixo Me is our agent self-service portal that enables employees to interact with injixo WFM using the device that every agent carries at all times - the smartphone. Agents can view shifts, request vacation, swap shifts, bid for shifts and get schedule adherence reminders - all from their iPhone, iPad or Android device. injixo Me also enables agents to easily check and maintain their work schedules on desktop computers using any standard web browser. Agent Dashboard With the injixo Me dashboard, agents have access to the most relevant, personal and immediate information about their schedule. ...

8×8 100% Cloud Based Solution

Everything you need in one place Eighteen. That’s the number of different communications vendors the average contact center has to mange. We offer a much simpler, more efficient alternative to patchwork solutions. With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Multi-Channel Contact Center Meet your customers on the channels they choose: phone, email, chat and more. Let your customers choose the channels they communicate ...

8×8 CRM Integration

Cloud integration for instant impact Cloud integration multiplies the power of your contact center with ready-made service that’s pre-integrated, quick-to-deploy and ready-to-use. From contact center workforce management to harnessing the power of CRM, Virtual Contact Center leverages the software you’ve already got, for bigger ROI. CRM amplified Boost lifetime customer value with CRM integration. With “screen pop,” Virtual Contact Center amplifies the power of NetSuite, Salesforce, and Zendesk—as well as Microsoft Dynamics. Agents see customers’ individual histories before they even pick up the phone, for more satisfying exchanges. ...

8×8 Unified Communications

Truly unified communications, only from 8x8 With 8x8, you really can have it all. We’re the only cloud-based provider that offers you world-class business phone services, collaboration and virtual meetings—plus enterprise ready contact center solutions—in one secure, reliable Unified Communications Suite. Get complete capabilities Gain access to all your communications in one convenient communications solution. With our Unified Communications Suite you get award-winning business phone services, virtual meetings, video conferencing and all the features your employees love, like presence awareness, mobile apps, visual voicemail, and more. ...

injixo Act

Stay Ahead of the Game injixo includes powerful tools for monitoring and managing Key Performance Indicators (KPIs). It gives call center planners and managers an always up-to-date overview of the state of play. Users can continuously monitor all relevant metrics, then proactively take corrective action to prevent over- or under-staffing situations. Easy Monitoring Easily monitor all key variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), offered contact volumes and staffing levels. injixo enables quick, easy and informed intraday management. Immedia...

injixo Schedule

One-Stop Scheduling injixo WFM provides demand-oriented, optimized schedules that consider all relevant scheduling constraints. Multi-skill pooling efficiencies are achieved in a single step and in a fraction of the time required by other systems. Optimization injixo WFM automates your entire staff scheduling process from start to finish. With powerful, automatic optimization capabilities that produce optimal schedules under controlled conditions, injixo WFM quickly finds the solution that best matches supply and demand - consistently minimizing under- and over-staffing. Compliance injixo WFM ensures that all scheduling ...

injixo Forecast

Data Processing and Forecasting injixo Forecast is a fully automated, always-up-to-date data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed specifically to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user interaction. Time Saving injixo Forecast enables you to always have the best available forecast values for your business drivers like inbound calls or chat sessions - automatically. It allows planners to spend less time on the labor-intensive, tedious and repetitive aspects of forecasting, freeing them up to spend more time thinking ...

8×8 Virtual Contact Center Multi-Channel

Multi-Channel Contact Center Let your customers choose the channels they communicate on — or change them if they want. With 8x8, you can manage customer contacts with a 360-degree view of all of a customer’s communications on all channels, including phone, email, chat and the web. Proactive Chat Selectively extend chat to your most important web visitors while balancing the existing demands on your service organization. Customers appreciate the attention during their time of need, while your sales teams engage with high-value prospects. Web Callback Most customers start their interactions with you on the web. With Web Callback your customers ...