7 results for month: 09/2016


8×8 100% Cloud Based Solution

Everything you need in one place Eighteen. That’s the number of different communications vendors the average contact center has to mange. We offer a much simpler, more efficient alternative to patchwork solutions. With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Multi-Channel Contact Center Meet your customers on the channels they choose: phone, email, chat and more. Let your customers choose the channels they communicate ...

8×8 CRM Integration

Cloud integration for instant impact Cloud integration multiplies the power of your contact center with ready-made service that’s pre-integrated, quick-to-deploy and ready-to-use. From contact center workforce management to harnessing the power of CRM, Virtual Contact Center leverages the software you’ve already got, for bigger ROI. CRM amplified Boost lifetime customer value with CRM integration. With “screen pop,” Virtual Contact Center amplifies the power of NetSuite, Salesforce, and Zendesk—as well as Microsoft Dynamics. Agents see customers’ individual histories before they even pick up the phone, for more satisfying exchanges. ...

8×8 Unified Communications

Truly unified communications, only from 8x8 With 8x8, you really can have it all. We’re the only cloud-based provider that offers you world-class business phone services, collaboration and virtual meetings—plus enterprise ready contact center solutions—in one secure, reliable Unified Communications Suite. Get complete capabilities Gain access to all your communications in one convenient communications solution. With our Unified Communications Suite you get award-winning business phone services, virtual meetings, video conferencing and all the features your employees love, like presence awareness, mobile apps, visual voicemail, and more. ...

8×8 Virtual Contact Center Multi-Channel

Multi-Channel Contact Center Let your customers choose the channels they communicate on — or change them if they want. With 8x8, you can manage customer contacts with a 360-degree view of all of a customer’s communications on all channels, including phone, email, chat and the web. Proactive Chat Selectively extend chat to your most important web visitors while balancing the existing demands on your service organization. Customers appreciate the attention during their time of need, while your sales teams engage with high-value prospects. Web Callback Most customers start their interactions with you on the web. With Web Callback your customers ...

8×8 Virtual Contact Center Reliability and Security

Mission-critical reliability 8x8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how 8x8 delivers an average core call flow processing uptime of 99.997%.   No single point of failure 8x8 communications are designed with built-in redundancy and no single point of failure. Our highly secure, top-tier data centers are located in geographically dispersed sites across the globe. These data centers are SSAE 16 audited and provide automatic and transparent failover to prevent disruptions in service.   Business continuity ...

8×8 Virtual Contact Center – Powering global customer conversations

Transform global customer service Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based 8x8 Global Contact Center is extremely flexible, quick to deploy and simple to use, with all the extras you need to make global, worldwide contact center management a snap. Connect locally—everywhere Look local and professional, everywhere you do business—in the next state or on faraway continents. 8x8’s secure and reliable top-tier datacenters ring the world, providing worldwide business resilience. And our patented geo-routing capabilities send calls to the nearest datacenter, ...

8×8 Virtual Contact Center Analytics

Transform Contact Center Performance Virtual Contact Center Analytics helps you: • Quickly identify significant trends in how you are serving your customers with “at a glance” visualizations. • Filter out the noise and focus on the things that are impacting your customers’ experiences. • Identify high performing agents and those who need coaching or assistance. • Detect performance anomalies to catch issues before they become widespread. • Stay on top of your team’s performance, no matter where they are. • Create custom reports that help you see what is important to your business Dashboards for Instant ...