3 results for month: 08/2016


Great Outcomes will be @CCiNZ 2016 Conference – Friday 19/8

Join us at the hub of innovation, best practices and approaches for Contact Centres!

Contact Centre Software

8x8 Virtual Contact Centre 8x8 Virtual Contact Centre provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. 8x8's solution is completely cloud-based, significantly reducing both your capital and operating expenses.  8x8 Global Cloud Communications Call centre software that transforms customer service Any Media Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting. Reliability and Security 8x8’s reliability, ...

Surveying Staff and Customers – Ideas on Frequency

It is always good news hearing that a company is about to start a new survey, whether its an internal survey of staff or external with customers. Gathering feedback is the start of the process to positive change and improvement for your business. Even with a one-time survey, you need to think about the timing, and also about the frequency of carrying out surveys whether internal or external. An initial survey will give you a baseline, setting a benchmark that you can judge later results against. To consider the timing of a single survey, versus two per year, or continuous surveying below is some continuous data as an example. This data chart ...