Amway New Zealand signs injixo Workforce Management solution

24 April 2015, Auckland. Amway New Zealand's Regional Contact Centre has chosen injixo the cloud-based global Workforce Management service for its WFM solution. injixo is represented in New Zealand and Australia by Great Outcomes Ltd, and Director Giles Potter said; “injixo’s solution will create significant service and staffing efficiencies for Amway New Zealand, increasing productivity in the entire Regional Contact Centre operation”. Simon Bennett, Senior Manager of Amway New Zealand said; “As Amway’s business has become more complex with multi-channel contacts and an increased need to make operational efficiencies, we required a ...